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LM13
Paper Tape
Posts: 1
Registered: ‎01-19-2020
Location: US
Views: 205
Message 1 of 2

Y50-70 Touch Pink Screen and Ghosting -- Help!

Help!  My Lenovo Y50-70 Touch has a pink screen with ghosting.  This has happened a few times in the past but has always resolved itself (sometimes after several weeks).  Current issue has not resolved.

Running Windows 10.

When laptop is plugged into an external monitor the image on that is fine...

Ran hardware diagnostics on the display and display interface -- all fine.

Updated display drivers to current posted by Lenovo (but they are old -- about 2016./17).

Tried to update to display drivers for Windows 10; error message is they are not compatible for my laptop.

Laptop has not been dropped or physically damaged.

Notebook is no longer under warranty.

 

Support Specialist
Posts: 625
Registered: ‎11-04-2019
Location: US
Views: 177
Message 2 of 2

Re: Y50-70 Touch Pink Screen and Ghosting -- Help!

 

Welcome to the Community Forums LM13!

 

Nice to have you here!

 

By the way, does this also happens to the laptop when you access BIOS mode?

 

If the screen also shows the same result when inside BIOS, that means that this is indeed a possible hardware failure since the images are fine when the laptop was connected to an external monitor and the display drivers as well as the hardware diagnostics are fine.

 

You may use this link to see the list of repair/service centers near your area for the laptop to be checked/fixed.

 

Hope this helps you out.

 

Thanks!

 



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