03-13-2015 10:47 AM
I would like to make a conclusion about my lenovo y50 touch left hinge issue.
1,First contact the service staff to tell what the problem of laptop
2,They will provide a return label from Fedex, and The laptop can be packed and shipped by Fedex for free
3,After lenovo repair center receive laptop, They will send one email about the repairment fee.
4,You can request free repairment if your problem is real design defects. You need to discuss it with them several times
5,Your case will be escalate to Customer Relations Management. After their dicussion, A free repairment can be approved
I really hope this conclusion can helpful for those people whose lenovo y50 touch has the same issue.
03-13-2015 01:38 PM
I am also experiencing this issue. I've only had my laptop for 10 days and I've barely used it. I was told by Lenovo it is not a known issue or design flaw and that it would be my cost to repair it. Has anyone had it repaired? How much was the cost in USD?
I originally purchased this at Best Buy and they would not accept the return even though it was within the return policy. They were extremely rude to me and accused me of deliberately damaging the laptop myself. I will never do business with Lenovo or Best Buy again.
03-13-2015 04:24 PM
Just follow the conclusion I made and your problem will be solved soon.
The lenovo service staff provided me return label and I sent my laptop to repair center sveral days ago and after they receive it . They sent me email about the repairment.
And I insist on one thing, If this problem is not under warranty, what problem warranty covers. And there are several
situataions not under warranty. But which item i violate?
I can pay the money but the lenovo must tell me why.
after the discussion, they agreed to provide free repairment.
That's a fair solution. but one thing i worried. how long time the repaired one can last. I do not know.
I hope I have enough money soon and replace other laptop when this terrible defect occur again.
Thanks and hope every one is ok.
03-17-2015 08:23 AM
03-17-2015 08:26 AM
03-19-2015 10:54 AM - edited 06-28-2015 07:55 AM
The investigation into customer reports of hinge mount failures on Y50-70 Touch laptops has concluded.
If your laptop is within warranty, and has not otherwise been damaged, please contact Lenovo Service for assistance and reference Service TIP SF15-I0004/ HT102761.
03-19-2015 11:21 AM
03-19-2015 11:29 AM
Is this taking into account only the touch versions of the Y50-70 ? I'm asking because as you know there are other non-touch display versions as well.
Also, is this global aknowledged or US only ?
Finally, if the hinge brokes again, and we have all reasons to conclude that it will, will a full reinbursement be offered ? or the possibility of a change with a similar valued product ?
03-19-2015 11:36 AM
Although my y50 touch has been fixed but I am not sure how long time it will last.
And I will go back to China at the end of this month. So if the problem occurs again.
I can do nothing but to accept my bad luck.