02-20-2017 09:58 AM
Please disregard my prior post.
Damage from more general midframe screw post separations.
Since the left hinge is stiff its motion was more obvious. But it is a symptom in my case, not a root cause.
The cause of the multiple post separations is is probably complex, direct shock, vibration while
transported in the computer bag in the car trunk. Inertia of the midframe weight on the relatively delicate
plastic screwpost bases.
I am withdrawing the warrantee claim.
04-17-2017 07:47 AM
Lenovo knows the problem. But they fixed it by just repairing the broken panel instead of replacing the faulty hinge. And its broken again. The faulty hinges get stuck and tear off the parts attached to it while opening. Unfortunately I had to buy this laptop from Dubai because this high end model was not supported in India. And the India service centres say they cannot repair it. What shoddy cheap build Quality. Lenovo sucks big time. Dont ever make the mistake of buying a Lenovo again.
07-13-2017 08:28 AM - last edited on 07-13-2017 10:26 AM by Andy_Lenovo
I am on my second hinge failure in one year.
I purchased "on site" repair option with my extended warranty, but Lenovo insists that I have to ship it to a
repair depot (again).
Known issue that they try to ignore.
Customer service is non existent.
Admin note; post edited in accordance with the Community Guidelines
07-13-2017 10:46 AM
It's understandable that you are not impressed and I can sympathize however, there are sometimes situations when repairs are best carried out in the depot due to being able to identify exactly which parts may have been affected which is not condusive to an effective on site repair.
If you consider the judgement of the call center to be unjust or incorrect you can always request they escalate your case to a complaint.
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09-13-2017 10:12 AM
Yeah, NOT SOLVED.
I sent mine in, and they "fixed" it.
A few months later, SAME PROBLEM.
The design is GARBAGE. Worst laptop housing I've ever owned.
DEFINITELY THE LAST LENOVO COMPUTER I WILL EVER PURCHASE.
09-13-2017 10:44 AM
Lenovo pulled my posts because i spoke of "legal action" against them... so no free speech here.. they will cover their tracks the best they can.. I wonder what the better business bureau would think of this? We shall find out..
09-14-2017 04:34 PM
09-18-2017 08:32 AM
I also am experiencing this problem also. I've haven't even had this laptop for 2 years and the hinge is breaking and causing the screen to pull apart from the laptop. Started hearing cracking noises a few months ago but now the screen won't even close straight. The hinge cover is in pieces and one of the screws fell out. Called Lenovo only to be told that there is nothing they can do since it is out of warranty. The laptop sits on my desk and gets used 2-3 times a week for photo editing. I would think for a $1000 plus laptop it would last longer before breaking! Not very happy Lenovo...