01-12-2018 04:27 PM
I use a y50-70, model 20378, I'm running Windows 10 and all my drivers are up-to-date (I have installed the most recent trackpad drivers through the Windows 10 auto-detect drivers feature, and I have installed them directly from the Lenovo website).
Sometimes, when I open up the computer, the trackpad is disabled without explanation. When I go to Mouse settings I receive this notification "Unable to connect to the Synaptics Pointing Device Driver. If you have installed another PS/2 Pointing Device Driver please uninstall the Synaptics driver by clicking on the Yes button. You then need to reinstall your pointing device driver for your external device again. Do you want to uninstall the Synpatics driver now?"
I have done this several times, and the fix is never permanent. I click yes to have the Synpatics driver uninstalled, then I remove and reinsert my USB mouse (logitech M545) and wait for that driver to be reinstalled. I then reinstall my the Synaptics driver and restart my computer. Everything works fine. However, the next time I put my computer to sleep/standby/power off, I have to go through this song-and-dance again if I want my trackpad to work.
This has happened several times. My trackpad only works if the driver has just been installed, and the computer just restarted. If I turn off, then turn on the computer, WITHOUT installing the trackpad driver, the trackpad doesn't work.
02-21-2018 08:32 AM
Thanks for using the Lenovo forums.
Is this a recent issue?
If so, you can try to revert back to the previous Windows update, and see if the issue persits or not.
Otherwise, you may want to perform a factory reset to rule out any software related issues with the unit.
Note: Please back up all your data as running this reset will delete any data on your machine
1. Turn the machine off and press the recovery button which is located usually next to the power button. If you have a desktop machine you will need to power the machine back on and keep tapping the F2 key.
2. Use the arrow keys and press enter on system recovery. ( Desktop users can skip this)
3. Select “restore from the initial backup” and then “Next”.
4. Click “start” and accept the warning messages.
Length of time can vary depending on the speed of the machine.
If these steps do not work I would recommend, that you call your local Lenovo support line for a possible service. Below is the link to the phone list where you can find these numbers
Hope this helps, let us know how you get on.
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