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jms54
What's DOS?
Posts: 4
Registered: ‎05-25-2016
Location: US
Views: 409
Message 1 of 8

Y50 Black plastic around screen is coming off

The black plastic around the screen is coming off and opens up about 3/4 of an inch both at the hindge and at the left lower side.  I can push it in place, but it pops back off.  Any suggestions

Sr Support Specialist
Posts: 9,267
Registered: ‎11-30-2015
Location: PH
Views: 387
Message 2 of 8

Re: Y50 Black plastic around screen is coming off

Hi jms54 , 

 

Welcome to the Community Forums. 

 

Would you have the machine number to specifically check on the design (from the sticker or from here).

Would it pops up when the lid is being moved?

 

Reseating hinges are usually advised as it may be causing it to pop on the left as it jams with the LCD bezel. 

You may check your warranty coverage here since this may require advance tools and steps to proceed. 

 

Herewith is the hardware manual for the machine as reference but best to call in technical support for needed service. 

 

English 24 hours a day 7 days/week
1-877-4-Lenovo, 1-877-453-6686
Schedule a Callback for faster support 

 

Update us how things go. 

 

Regards



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jms54
What's DOS?
Posts: 4
Registered: ‎05-25-2016
Location: US
Views: 375
Message 3 of 8

Re: Y50 Black plastic around screen is coming off

THE MODEL NAME IS 20378 and the sn  is xxxxx.  It pops off all the time.  I can press it back but it doesn't click and stay.

 

 

Moderator comment: Serial number(s) removed to protect member from mischief.

Sr Support Specialist
Posts: 9,267
Registered: ‎11-30-2015
Location: PH
Views: 369
Message 4 of 8

Re: Y50 Black plastic around screen is coming off

HI jms54 , 

 

Greetings. 

 

 

As per your LenovoY50-70 , Machine number : 59418223 MTM: 80EJ , if you have the tools and skills to proceed and reseat the placement of the LCD bezel.

 

Check if loosening the hinges and screws then securing it back would allow the LCD bezel to be refitted in place.

Use the hardware manual as guide to LCD reseating as noted above. 

Also for the video training guide click here.

 

Update us how it goes. 

 

Regards



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jms54
What's DOS?
Posts: 4
Registered: ‎05-25-2016
Location: US
Views: 364
Message 5 of 8

Re: Y50 Black plastic around screen is coming off

I took off the front plastic and the screen is not attached to the back plastic cover. There is a break where the screws are down by the base.  I am out of warranty and this was an expensive computer.  I also don't want to be without my computer for a long period of time.  Really bad quality.  I guess I will go back to HP.  This was my first lenovo computer.

Sr Support Specialist
Posts: 9,267
Registered: ‎11-30-2015
Location: PH
Views: 343
Message 6 of 8

Re: Y50 Black plastic around screen is coming off

Hi jms54 ,

 

As we have suspected with the plastics and screws on the hinge that displaces the bezel , I was hoping you did manage to inform technical support before the warranty expired or soon after. 

 

Just the same , it may be that you just noticed it now on the screw when we inspected it. 

I suggest you call in tech support ( numbers posted above ) and have them informed of your situation .

They would listen and hoping you guys can discuss how best to proceed further with you as a valued customer. 

 

Do create an open communication with the tech guys, it is worth a try. 

Technical chat line is also available for you .

 

Update us how things go.

 

Regards



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jms54
What's DOS?
Posts: 4
Registered: ‎05-25-2016
Location: US
Views: 337
Message 7 of 8

Re: Y50 Black plastic around screen is coming off

I contacted chat and they sent a request to have this fixed under warranty.  From my internet and chat it seems like this is a common problem with this machine.  That was a lot of money to spend.  Hopefully they will fix it for free.  If not, the parts are several hundred dollars and I will just have to get a new machine.  This works but is too difficult to have the plastick keep popping off.  Thanks for you advise and help.

Sr Support Specialist
Posts: 9,267
Registered: ‎11-30-2015
Location: PH
Views: 331
Message 8 of 8

Re: Y50 Black plastic around screen is coming off

Hi jms54 , 

 

Greetings. 

 

Good that you manage to have the issue forwarded to the tech team as requested.

This would allow you and Lenovo tech to arrange for options that would be agreeable for both parties.

 

As per your initial query , we did manage to isolate the reason why it would keep popping out after inspection of the plastics and screw along the hinges.

 

 

 

Hoping you the best.

 

Regards



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