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4 Posts

09-01-2015

Iceland

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Y50 - Dolby audio driver problem PLEASE HELP!

2015-09-01, 18:22 PM

I upgraded to windows 10 and my dolby digital sofware is gone and i got it again but i always get this error:

the current dolby audio driver is 7.2.8000.17 and the software application expects driver version 7.2.7000.4 please insstall a valid driver and software applicationa combination

 

 can someone please help me, i have tried alot of things.

 

I have lenovo y50 i7 

 

 

Mod's Edit: System model added to front of Subject line to improve visibility / clarity

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44 Posts

03-29-2015

Greece

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Re: Dolby audio driver problem PLEASE HELP!

2015-09-01, 20:59 PM

uninstall the audio driver , download and install the lenovo driver http://support.lenovo.com/us/en/products/laptops-and-netbooks/lenovo-y-series-laptops/y50-70-notebook-lenovo/downloads/DS103683 and block windows from download the updated driver with this https://support.microsoft.com/en-us/kb/3073930

(download it, run it, select hide updates and select the audio driver)

If windows update the driver you will lose again the dolby app

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4 Posts

09-01-2015

Iceland

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Re: Dolby audio driver problem PLEASE HELP!

2015-09-01, 21:04 PM

Thanks for the reply!

so i have multible audio drivers, which one should i remove?

realtek digital output (realtek high definition audio)
speakers (realtek high definition audio)

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44 Posts

03-29-2015

Greece

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Re: Dolby audio driver problem PLEASE HELP!

2015-09-01, 21:14 PM

go to settings-system-apps and features, find realtek high definition audio driver and remove it, if you accidentally have other audio drvers, remove them.

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4 Posts

09-01-2015

Iceland

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  • Registered: ‎09-01-2015
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  • Message 5 of 6

Re: Dolby audio driver problem PLEASE HELP!

2015-09-01, 21:49 PM

okay, so now it says the same error but it has different driver numbers now it is "7.6.4.9" but expect to have "7.5.1.1"

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44 Posts

03-29-2015

Greece

315 Signins

1487 Page Views

  • Posts: 44
  • Registered: ‎03-29-2015
  • Location: Greece
  • Views: 1487
  • Message 6 of 6

Re: Dolby audio driver problem PLEASE HELP!

2015-09-01, 23:10 PM

if you have instal dolby, remove it and install the lenovo audio driver again (lenovo driver contains dolby).

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