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presando
Paper Tape
Posts: 1
Registered: ‎12-16-2016
Location: US
Views: 175
Message 1 of 2

Y50 Keyboard Doesn't Work on Startup

My y50 keyboard doesn't work on startup, I must always restart the laptop immediately after starting it for the laptop keyboard to work. I have had this problem for over 1year now. Ever since I got the laptop. 

What is the problem, and how do I fix it?

Lenovo y50-70
Production date: 15/04/01
SN: ********

 

Moderator note: serial number removed for member's protection. Post moved to correct forum.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 134
Message 2 of 2

Re: Y50 Keyboard Doesn't Work on Startup

Hi there, Presando                  -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

You can also start by flushing out all static, remove battery and AC adaptor and hold down power button for about 15 seconds.

 

Also, check with safe mode.

 

Update us how it goes.

 

 

 

Regards,

 

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