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srilaxmi03
Blue Screen Again
Posts: 3
Registered: ‎10-15-2019
Location: IN
Views: 405
Message 1 of 6

Y50 Notebook: Webcam, other person unable to see my video, but I can see it in my other apps

Hi team,

I am facing problem with my webcam in lenovo y50 ,in my lappy camera is turned on but in video call it is not showing my image.i can see other person video ,but the other person is unable to see my video

 

Mod:  edited Subject line to add system model

Lenovo Employee Joe312
Lenovo Employee
Posts: 26
Registered: ‎09-26-2019
Location: CN
Views: 372
Message 2 of 6

Re: Webcam issue

hi srilaxmi03
This means that your camera isn't working.
When you turn on the camera, does the LED beside the camera is work?
If yes,This means that your camera hardware is broken.
If no,
1.please check your camera switch
2.check your camera driver is the latest
srilaxmi03
Blue Screen Again
Posts: 3
Registered: ‎10-15-2019
Location: IN
Views: 362
Message 3 of 6

Re: Webcam issue

But in camera application and video application I can see my image but in video calls I can't see my image .

Community SeniorMod
Community SeniorMod
Posts: 3,632
Registered: ‎12-31-2011
Location: US
Views: 338
Message 4 of 6

Re: Webcam issue

Sounds like the camera works, but the web video conference app is not.  Have you tried deleting it and reinstalling? 

__________________________________________________________________________
I do not work for Lenovo. I do not respond to Private Messages for help, your questions should be posted in the appropriate forum where the information exchange may help others. If I helped you, click the 'Kudos' button, if solved, the 'Accept as Solution'.
srilaxmi03
Blue Screen Again
Posts: 3
Registered: ‎10-15-2019
Location: IN
Views: 309
Message 5 of 6

Re: Webcam issue

Hi team ,

thank you for the response , where can I find web video conference app in Lenovo y50 laptop.

 

Lenovo Employee Joe312
Lenovo Employee
Posts: 26
Registered: ‎09-26-2019
Location: CN
Views: 225
Message 6 of 6

Re: Webcam issue

You can change a web camera app to check again, which may be caused by the third-party tool, such as qq and skype.

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