03-16-2016 10:38 PM - edited 03-16-2016 10:43 PM
So after a few days of constant freezing and crashing and having no idea how to fix it, I finally got the blue screen. The error is called bad_system_config_info. After looking online to figure out how to fix it, I foolishly tried the solution found on this page:
and the description the op gives after following some instruction follows exactly my issues all the way up to post #12. Now my computer is stuck at the part that op describes at post 12, and I have no idea what to do anymore.
I ran virus scans several times before the blue screen and none were found. I tried system restore while it was only freezing and crashing and it failed. I'm pretty sure it was completely updated as well as automatic updates were turned on.
I really don't want to lose any of the information I have on my PC. Hopefully an official forum will have the correct advice. Does any know what I can do?
Solved! Go to Solution.
03-16-2016 11:05 PM
I have discovered the Novo one key recover feature. Unfortunately using that key will delete all of my data, so I have to hold off on that function for now.
03-17-2016 12:12 AM
You might try finding a friend with a computer running Windows 10 (must be same 32-bit or 64-bit version of Windows as yours...most likely 64-bit), and creating a USB Recovery drive (you need an 8GB USB memory stick). Using that you can boot to the USB stick and try to restore to a previous System Restore Point, or reset your PC, which will remove apps, but leave your data files intact.
The process is a bit complicated, so I would recomment you take it to a shop unless you are very computer savy.
Alternately, a good shop can boot your system and backup all your data, or the whole HD just to be safe, and then reset your PC.
03-17-2016 12:16 AM
03-17-2016 02:05 AM
I only have a 128 gb stick. Do you have a guide on removing the partition from the stick after I'm done with recovering using the stick?
03-17-2016 02:13 AM
Creating the USB recovery drive will erase everything on the USB drive, so backup any data you have on the stick first. Once you are done, you can simply right click on the USB drive and choose format, and it will erase everything and you can copy your files back.
The link below is for Windows 8, but the process is the same in Windows 10
Formatting a memory card, flash drive or device using a Windows 8 System
03-17-2016 04:53 AM