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6 Posts

08-11-2019

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Y500 Ideapad USB ports not working after a Windows update

2019-08-11, 23:11 PM

Hello, folks!

 

I installed and update from Windows 10 Build 1803 to 1903 around a week ago. I noticed that my USB ports would keep telling me error messages that they didn't make before, such as not recognizing a USB device or complaining about a power surge. After doing some resets and further updates, the problem is there again, but for a different reason.

 

Apparently, my USB xHCI Compliant Host Controller won't start, even though I didn't tamper with my hardware. Here's a screenshot I took of it in the Device Manager, displaying an error code 10:

 

Here's the same error, but in UsbTreeView:

 

 

Does anyone here know how I can solve this problem? The Windows 10 build I currently have installed is 18362.267.

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20 Posts

07-18-2018

US

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Re: Y500 Ideapad USB ports not working after a Windows update

2019-08-14, 1:17 AM

Hello there,

 

I really want to know if its posible to install w10 on the Y500...

 

Its safe?

 

Regarding your problem did you see this link:  https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/ideapad-y-series-laptops/ideapad-y500-notebook/downloads 

 

maybe help

 

let me know please if you recomend to install w10... I have w 8.1

regards

 

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6 Posts

08-11-2019

US

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  • Posts: 6
  • Registered: ‎08-11-2019
  • Location: US
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  • Message 3 of 6

Re: Y500 Ideapad USB ports not working after a Windows update

2019-08-14, 1:40 AM
I'm not sure if you can go ahead and install W10 on your laptop, as updating to a completely different generation has been known to be potentially problematic. Maybe you can ask someone for advice? I'm not to good for that.

Also, the link you put up leads to a 404 error. Did you paste the correct link?

Anyway, thank you for the advice, but I need to know how to fix my USB ports. I tried updating my USB xHCI driver to the one provided by Intel instead of Microsoft by downloading it from the site and installing it via Device Manager, and the yellow mark disappeared along with new port drivers showing up. But, after restarting, Windows didn't read it and rejected the driver, resulting in the error code being changed to 37 instead of 10. Even after I reinstalled the Microsoft version of the driver, the error code 37 still remained. I think I might've messed up bad.
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20 Posts

07-18-2018

US

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  • Posts: 20
  • Registered: ‎07-18-2018
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  • Message 4 of 6

Re: Y500 Ideapad USB ports not working after a Windows update

2019-08-14, 1:47 AM

Hello again,

 

try this solution:   https://answers.microsoft.com/en-us/windows/forum/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93 

 

and this one:    https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/ideapad-y-series-laptops/ideapad-y500-notebook/downloads 

 

let me know if this help.

 

 

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6 Posts

08-11-2019

US

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  • Message 5 of 6

Re: Y500 Ideapad USB ports not working after a Windows update

2019-08-14, 2:31 AM

HOLY SMOKES THE FIRST LINK ACTUALLY DID SOMETHING.

 

All of the ports are back! They still have an error, but holy smokes, you're a life saver. Thanl you so much. Now i just need to get rid of the error code 43.

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20 Posts

07-18-2018

US

21 Signins

201 Page Views

  • Posts: 20
  • Registered: ‎07-18-2018
  • Location: US
  • Views: 201
  • Message 6 of 6

Re: Y500 Ideapad USB ports not working after a Windows update

2019-08-14, 3:26 AM

NICE!!!!

 

try it again.. the first link...

 

with all the option!!

 

good to know it helps,

 

Regards from Argentina

 

I lived 2 years in Minnesota, really nice place!! I missed it!

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