English Community

Lenovo NotebooksLenovo P, Y and Z series Notebooks
All Forum Topics
Options

4 Posts

02-26-2013

San Francisco

2 Signins

11 Page Views

  • Posts: 4
  • Registered: ‎02-26-2013
  • Location: San Francisco
  • Views: 11
  • Message 1 of 4

Y500 Screen Bright White with Vertical Colored Lines

2013-05-22, 21:15 PM

So I purchased a Y500 recently and it has been working mostly fine up until last night. Dual graphics card, i5, 6gb RAM, 1TB HD.

 

I was doing Excel work in my living room and closed the laptop and carried it to my bedroom. When I reopened the laptop the screen was completely white with vertical colored lines. Sometimes the lines flash around quickly like it's trying to give me epilepsy and sometimes stay in one spot for a moment. 

 

Ctrl-Alt-Dlt and every other key combination I could think of had no effect so I did a hard reboot. When I turned the computer back on the screen immediately goes back to being white with the vertical lines again. Like almost the instant I turn on the computer. If I leave it on for a while it keeps doing the same thing. I tried leaving it off over night and again in the morning it was the same thing.

 

I plugged in an HDMI cable to my TV this morning and the computer works through the TV no problem.  When I first booted it up there was a windows update that installed which may or may not mean anything. Once booted up I could use the computer through the TV but the laptop screen stayed white with the lines.

 

I'm hoping it could be the cable from the GPU to the laptop getting loose but that is pure layman conjecture. The laptop is under warranty so I'd rather not open it up and not be able to fix anything.

 

Any suggestions?

Reply
Options

4469 Posts

04-22-2013

Philippines

3830 Signins

254594 Page Views

  • Posts: 4469
  • Registered: ‎04-22-2013
  • Location: Philippines
  • Views: 254594
  • Message 2 of 4

Re: Y500 Screen Bright White with Vertical Colored Lines

2013-05-22, 22:59 PM

hi aceec,

 

     Thank you for using Lenovo Community Forums!

 

      If your Y500 works fine with an external monitor then this is a display issue.

 Possible LCD cable but normally moving the screen angle like closing and opening the LCD will make the screen flicker.

 

       Since your still in Warranty I would suggest get in touch with Technical Support for assistance.

 I'm sorry to hear what happened.

 

Solid Cruver,



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow @LenovoForums on Twitter!

Reply
Options

6 Posts

02-01-2016

Australia

10 Signins

42 Page Views

  • Posts: 6
  • Registered: ‎02-01-2016
  • Location: Australia
  • Views: 42
  • Message 3 of 4

Re: Y500 Screen Bright White with Vertical Colored Lines

2016-02-01, 10:54 AM

hi how can i fix my cpmputer

Reply
Options

4 Posts

04-09-2017

SX

10 Signins

132 Page Views

  • Posts: 4
  • Registered: ‎04-09-2017
  • Location: SX
  • Views: 132
  • Message 4 of 4

Re: Y500 Screen Bright White with Vertical Colored Lines

2017-04-09, 21:03 PM

Exactly the same problem, but my LCD was changed twice... did help for like two weeks, than the problem started again. That cable to LCD may be the cause, as i tried a lot of testing.

 

https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Lenovo-Yoga-500-14IBD-Screen-flickers-badly/td-p/3636022

 

 

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete