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karelgroot
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Registered: ‎01-08-2013
Location: Netherlands
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Message 1 of 16

Y500 bluetooth failure after sleep Windows 8

When I (re)start  the Y500 the bluetooth mouse (sculpt touch) works just fine. But when I awake the laptop from the sleep modus the mouse isn’t working anymore. After awaking from the sleep modus there are no bluetooth drivers shown in the device manager?

 

Does anyone have a solution? (Is it a windows 8 issue? Energymanagement issue?)

 

And is there a fix fort his issue?

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Message 2 of 16

Re: Y500 bluetooth failure after sleep Windows 8

hi karelgroot,

can you check your bt mouse with another computer? also try this:

right click my computer > manage > device management > bluetooth adapters > find your bluetooth adapter > double click > on power management tab, make sure "allow the computer to turn off this device to save power" unchecked

http://www.krasotaiskusstva.com
karelgroot
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Message 3 of 16

Re: Y500 bluetooth failure after sleep Windows 8

The mouse works fine with another computer on Windows 8.

 

After awaking from sleep, with or without connecting the mouse, the bluetooth card doesn't show up in the device manager. When I restart the computer the bluetooth is working ok. The error I find in the eventviewer after awaking from sleep is:

 

The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="BTHUSB" />

    <EventID Qualifiers="49157">17</EventID>

    <Level>2</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2013-02-07T06:40:15.930196300Z" />

    <EventRecordID>11093</EventRecordID>

    <Channel>System</Channel>

    <Computer>XXXXX_Y500</Computer>

    <Security />

  </System>

  <EventData>

    <Data>

    </Data>

    <Binary>000000000100000000000000110005C0000000000000000000000000000000000000000000000000</Binary>

  </EventData>

</Event>

 

I'm using a Broadcom 943228 card with an integrated BCM20702A0 bluetooth chip. With the latest drivers from lenovo (version 12.0.0.2702). I also use the Lenovo Energy Management version 8.0.2.4.

 

I have already done a BIOS (v1.03) reset (to default) and the WLAN and Bluetooth are enabled in the BIOS.

 

Anyone have any idea what the problem can be?

 

 

 

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Message 4 of 16

Re: Y500 bluetooth failure after sleep Windows 8

can you try to download drivers from broadcom directly?

http://www.krasotaiskusstva.com
karelgroot
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Message 5 of 16

Re: Y500 bluetooth failure after sleep Windows 8

I have downloaded the latest drivers from http://www.station-drivers.com/page/broadcom.htm

 

The issue still occurs after awaking the laptop from the sleep modus. Also the same error is shown in the event viewer.

 

"The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded."

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Message 6 of 16

Re: Y500 bluetooth failure after sleep Windows 8

karelgroot
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Message 7 of 16

Re: Y500 bluetooth failure after sleep Windows 8

That are windows 7 drivers.

 

After clicking on the file it says: "No appropiate driver to be installed"

 

Any other ideas?

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Message 8 of 16

Re: Y500 bluetooth failure after sleep Windows 8

karelgroot
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Message 9 of 16

Re: Y500 bluetooth failure after sleep Windows 8

After installing the drivers from  h1wz05ww.exe I still have the same error. 

 

"The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded."

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Message 10 of 16

Re: Y500 bluetooth failure after sleep Windows 8

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