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yomanking
What's DOS?
Posts: 1
Location: United States
Views: 387
Message 1 of 2

Y500 randomly dies

Hello,

 

Borught a y500 on amazon a few months ago, its runs great. However, the laptop suddenly just dies randomly, no blue screen, no shut down menu. It just dies, I reboot and check event viewer and its says it crashed(kennel-power). So then I checked for viruses, ran scans for chkdsk, sfc /scannow, and memory diagnostics, everything was fine. It also didn't overheat since the laptop died without gaming at all. The barrtery was plugged in as well

 

I reset windows 8 just to check if its the OS's fault. It just died again today. If it's a hardware issue, what can I do to find out what component of hte computer is wonky? Would the limited warranty help me?  

Retired Support Specialist
Posts: 481
Location: Egypt
Views: 327
Message 2 of 2

Re: Y500 randomly dies

Hi yomanking,

 

Thanks for posting and welcome to the Lenovo Community,

 

Am sorry that you’re facing this issue,

 

I’d like to help you with this case can you share with me the battery status is it plugged in and charging or not charging?

And I’d like to ask you when the machine shut off completely is it while working on the charger or the battery or both of them?

 

And can you tell me if you face this issue when you are using like a specific application?

 

Thanks and Best Regards,

 

Soha



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