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Lcmann
Paper Tape
Posts: 6
Registered: ‎09-22-2013
Location: United States
Views: 3,816
Message 1 of 15

Y500 shutting down randomly

After about 3 months of use my y500 is shutting down randomly.  I have the dual SLI video option and the 170 Watt power brick.

 

What happens is that during use, the computer will randomally shut down, just as it is about to shut off, the fans will spin up real fast for a few seconds, then it will shut down.  Upon turning it back on, the computer will go into a restoring mode.  It will take about 10 mins to restore to an earlier version before its at windows again.  It happens about once a day usually on moderate usage of the laptop.

 

Any help out there?

LenBlazer
Bit Torrent
Posts: 5,332
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Location: US
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Message 2 of 15

Re: Y500 shutting down randomly

Try this first:

1. Run command prompt with administrator rights.

2. Type without the quotation marks "sfc /scannow" and press the enter key. There is a space between sfc and /scannow.

3. Wait for a while until you will get the prompt again. Don't get the impression that the unit has frozen, it is not. So just wait for the prompt to appear.

4. Read the message on screen for errors. If there are error/errors repeat step 2 and 3, two to three times.

Lcmann
Paper Tape
Posts: 6
Registered: ‎09-22-2013
Location: United States
Views: 3,769
Message 3 of 15

Re: Y500 shutting down randomly

I will try this, this weekend and let you know - what is this doing?

LenBlazer
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Message 4 of 15

Re: Y500 shutting down randomly


@Lcmann wrote:

I will try this, this weekend and let you know - what is this doing?


It will check (and attempt to repair) your system files.

Lcmann
Paper Tape
Posts: 6
Registered: ‎09-22-2013
Location: United States
Views: 3,733
Message 5 of 15

Re: Y500 shutting down randomly

Windows Resource Protection found corrupt files but was unable to fix some of them.  Details are included in the CBS.Log Windir\Logs\CBS\CBS\.log.  For example C:\windows\Logs\CBS\CBS.Log.  Note that logging is currently not supported in offline servicing scenarios.

 

 

When I try to read the log it says access denied and I can not see it.

Lcmann
Paper Tape
Posts: 6
Registered: ‎09-22-2013
Location: United States
Views: 3,728
Message 6 of 15

Re: Y500 shutting down randomly

Here is sample of the log (copied it to desktop to read) lots of same type of stuff but too long to copy here

 
2013-09-28 14:10:01, Info                  CSI    0000062d Ignoring duplicate ownership for directory [l:74{37}]"\??\C:\windows\Inf\.NET CLR Data\0409" in component Microsoft-Windows-NETFXCoreComp.Resources, Version = 6.2.9200.16430, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-us", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
 
 
2013-09-28 14:10:21, Info                  CSI    00000688 [SR] Verify complete
2013-09-28 14:10:21, Info                  CSI    00000689 [SR] Verifying 100 (0x0000000000000064) components
2013-09-28 14:10:21, Info                  CSI    0000068a [SR] Beginning Verify and Repair transaction
2013-09-28 14:10:23, Info                  CSI    0000068b [DIRSD OWNER WARNING] Directory [ml:520{260},l:38{19}]"\??\C:\windows\TAPI" is not owned but specifies SDDL in component Microsoft-Windows-TapiService, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
 
2013-09-28 14:10:24, Info                  CSI    0000068c [SR] Verify complete
2013-09-28 14:10:24, Info                  CSI    0000068d [SR] Verifying 100 (0x0000000000000064) components
2013-09-28 14:10:24, Info                  CSI    0000068e [SR] Beginning Verify and Repair transaction
2013-09-28 14:10:26, Info                  CSI    0000068f [DIRSD OWNER WARNING] Directory [ml:520{260},l:88{44}]"\??\C:\windows\Resources\Themes\aero\VSCache" is not owned but specifies SDDL in component Microsoft-Windows-UXInit, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
 
 
2013-09-28 14:10:26, Info                  CSI    00000692 [DIRSD OWNER WARNING] Directory [ml:520{260},l:48{24}]"\??\C:\windows\ModemLogs" is not owned but specifies SDDL in component Microsoft-Windows-Unimodem-Core-ATMini, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
 
2013-09-28 14:10:27, Info                  CSI    00000693 [SR] Verify complete
2013-09-28 14:10:27, Info                  CSI    00000694 [SR] Verifying 100 (0x0000000000000064) components
2013-09-28 14:10:27, Info                  CSI    00000695 [SR] Beginning Verify and Repair transaction
2013-09-28 14:10:29, Info                  CSI    00000696 [DIRSD OWNER WARNING] Directory [ml:520{260},l:104{52}]"\??\C:\Program Files (x86)\Common Files\System\en-US" is not owned but specifies SDDL in component Microsoft-Windows-WAB-Core.Resources, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-US", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
 
2013-09-28 14:10:30, Info                  CSI    00000697 [DIRSD OWNER WARNING] Directory [ml:66{33},l:64{32}]"\??\C:\windows\SysWOW64\Recovery" is not owned but specifies SDDL in component Microsoft-Windows-WinRE-ReAgentConfig, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
 
2013-09-28 14:10:30, Info                  CSI    00000698 [SR] Verify complete
2013-09-28 14:10:30, Info                  CSI    00000699 [SR] Verifying 100 (0x0000000000000064) components
2013-09-28 14:10:30, Info                  CSI    0000069a [SR] Beginning Verify and Repair transaction
2013-09-28 14:10:33, Info                  CSI    0000069b [DIRSD OWNER WARNING] Directory [ml:520{260},l:106{53}]"\??\C:\windows\Microsoft.NET\Framework\v3.0\WPF\en-US" is not owned but specifies SDDL in component Microsoft-Windows-WPFCoreComp.Resources, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture = [l:10{5}]"en-us", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
 
2013-09-28 14:10:33, Info                  CSI    0000069c [DIRSD OWNER WARNING] Directory [ml:520{260},l:134{67}]"\??\C:\Program Files (x86)\Reference Assemblies\Microsoft\Framework" is not owned but specifies SDDL in component Microsoft-Windows-WWFCoreComp, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
 
 
2013-09-28 14:10:34, Info                  CSI    000006a5 [SR] Verify complete
2013-09-28 14:10:35, Info                  CSI    000006a6 [SR] Verifying 100 (0x0000000000000064) components
2013-09-28 14:10:35, Info                  CSI    000006a7 [SR] Beginning Verify and Repair transaction
2013-09-28 14:10:37, Info                  CSI    000006a8 [SR] Verify complete
2013-09-28 14:10:37, Info                  CSI    000006a9 [SR] Verifying 100 (0x0000000000000064) components
2013-09-28 14:10:37, Info                  CSI    000006aa [SR] Beginning Verify and Repair transaction
2013-09-28 14:10:40, Info                  CSI    000006ab [DIRSD OWNER WARNING] Directory [ml:520{260},l:120{60}]"\??\C:\windows\Microsoft.NET\Framework\v2.0.50727\RedistList" is not owned but specifies SDDL in component NetFx-ASSEMBLYLIST_XML, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type neutral, TypeName neutral, PublicKey neutral
 
2013-09-28 14:10:41, Info                  CSI    000006ac [SR] Verify complete
2013-09-28 14:10:41, Info                  CSI    000006ad [SR] Verifying 100 (0x0000000000000064) components
2013-09-28 14:10:41, Info                  CSI    000006ae [SR] Beginning Verify and Repair transaction
2013-09-28 14:10:44, Info                  CSI    000006af [SR] Verify complete
2013-09-28 14:10:44, Info                  CSI    000006b0 [SR] Verifying 100 (0x0000000000000064) components
2013-09-28 14:10:44, Info                  CSI    000006b1 [SR] Beginning Verify and Repair transaction
2013-09-28 14:10:48, Info                  CSI    000006b2 [SR] Verify complete
2013-09-28 14:10:48, Info                  CSI    000006b3 [SR] Verifying 100 (0x0000000000000064) components
2013-09-28 14:10:48, Info                  CSI    000006b4 [SR] Beginning Verify and Repair transaction
2013-09-28 14:10:50, Info                  CSI    000006b5 [SR] Verify complete
2013-09-28 14:10:50, Info                  CSI    000006b6 [SR] Verifying 100 (0x0000000000000064) components
2013-09-28 14:10:50, Info                  CSI    000006b7 [SR] Beginning Verify and Repair transaction
2013-09-28 14:10:53, Info                  CSI    000006b8 [SR] Verify complete
2013-09-28 14:10:53, Info                  CSI    000006b9 [SR] Verifying 100 (0x0000000000000064) components
2013-09-28 14:10:53, Info                  CSI    000006ba [SR] Beginning Verify and Repair transaction
2013-09-28 14:10:57, Info                  CSI    000006bb [SR] Verify complete
2013-09-28 14:10:57, Info                  CSI    000006bc [SR] Verifying 18 (0x0000000000000012) components
2013-09-28 14:10:57, Info                  CSI    000006bd [SR] Beginning Verify and Repair transaction
2013-09-28 14:10:58, Info                  CSI    000006be [SR] Verify complete
2013-09-28 14:10:58, Info                  CSI    000006bf [SR] Repairing 1 components
2013-09-28 14:10:58, Info                  CSI    000006c0 [SR] Beginning Verify and Repair transaction
2013-09-28 14:10:58, Info                  CSI    000006c1 Hashes for file member \SystemRoot\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.2.9200.16430_none_fdce12188b615b12\Amd64\CNBJ2530.DPB do not match actual file [l:36{18}]"Amd64\CNBJ2530.DPB" :
  Found: {l:32 b:+v0V9Z2UpfD+e0M4MMsFt49Xh1plA82zdjJyul1Apgw=} Expected: {l:32 b:n520k714Uu3utHa5JGQ6HQYbZphKhlMWq5pEmfnCDuw=}
2013-09-28 14:10:58, Info                  CSI    000006c2 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.2.9200.16430, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2013-09-28 14:10:58, Info                  CSI    000006c3 Hashes for file member \SystemRoot\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.2.9200.16430_none_fdce12188b615b12\Amd64\CNBJ2530.DPB do not match actual file [l:36{18}]"Amd64\CNBJ2530.DPB" :
  Found: {l:32 b:+v0V9Z2UpfD+e0M4MMsFt49Xh1plA82zdjJyul1Apgw=} Expected: {l:32 b:n520k714Uu3utHa5JGQ6HQYbZphKhlMWq5pEmfnCDuw=}
 
2013-09-28 14:10:58, Info                  CSI    000006c5 [SR] This component was referenced by [l:164{82}]"Package_86_for_KB2769165~31bf3856ad364e35~amd64~~6.2.1.0.2769165-12166_neutral_GDR"
2013-09-28 14:10:58, Info                  CSI    000006c6 [SR] Repair complete
2013-09-28 14:10:58, Info                  CSI    000006c7 [SR] Committing transaction
2013-09-28 14:10:58, Info                  CSI    000006c8 Creating NT transaction (seq 2), objectname [6]"(null)"
2013-09-28 14:10:58, Info                  CSI    000006c9 Created NT transaction (seq 2) result 0x00000000, handle @0xee0
2013-09-28 14:10:58, Info                  CSI    000006ca@2013/9/28:19:10:58.684 Beginning NT transaction commit...
2013-09-28 14:10:58, Info                  CSI    000006cb@2013/9/28:19:10:58.762 CSI perf trace:
CSIPERF:TXCOMMIT;84766
2013-09-28 14:10:58, Info                  CSI    000006cc [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction  have been successfully repaired
LenBlazer
Bit Torrent
Posts: 5,332
Registered: ‎05-09-2013
Location: US
Views: 3,720
Message 7 of 15

Re: Y500 shutting down randomly


@Lcmann wrote:

Windows Resource Protection found corrupt files but was unable to fix some of them.  Details are included in the CBS.Log Windir\Logs\CBS\CBS\.log.  For example C:\windows\Logs\CBS\CBS.Log.  Note that logging is currently not supported in offline servicing scenarios.

 

 

When I try to read the log it says access denied and I can not see it.


Try this:
1. Run command prompt with administrator rights.
2. Type the following on the prompt: Dism /Online /Cleanup-Image /RestoreHealth
3. It will take 10 -15 minutes to an hour to make the repair for the corrupt files. So be patient.
4. After the repair type "exit" and press enter.
5. Reboot the unit.

Lcmann
Paper Tape
Posts: 6
Registered: ‎09-22-2013
Location: United States
Views: 3,699
Message 8 of 15

Re: Y500 shutting down randomly

Well that seemed to do a lot of good things.  Thankyou!

 

No errors on the SFC now.   I will test it this week and see if the problems are fixed.  Thanks so much for the help and I will let you know if its fixed.

LenBlazer
Bit Torrent
Posts: 5,332
Registered: ‎05-09-2013
Location: US
Views: 3,687
Message 9 of 15

Re: Y500 shutting down randomly


@Lcmann wrote:

Well that seemed to do a lot of good things.  Thankyou!

 

No errors on the SFC now.   I will test it this week and see if the problems are fixed.  Thanks so much for the help and I will let you know if its fixed.


You're welcome.

 

Let's cross our fingers and hope that the problem is gone.

Lcmann
Paper Tape
Posts: 6
Registered: ‎09-22-2013
Location: United States
Views: 3,668
Message 10 of 15

Re: Y500 shutting down randomly

Well it crashed again.  Some additional information.  It seems to be mainly crashing when the computer is waking up from sleep mode, when I open the lid after having the display off or sometimes when I restart the computer.

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