05-24-2009 10:40 PM
05-26-2009 08:14 PM
05-27-2009 01:38 AM
Hi mark , i manage to get hold of the Service Channel Manager (lenovo South Africa) and he pointed me in the right direction also got an email form him yesterday (26/05/2009) saying that my Unit would be fixed under warranty..... :-) (really glad about that because i received a hefty quote for the repairs from Tarsus)
The machine is at Tarsus at the moment so i'll waiting for them to contact me !!! so for so good i hope
thanks for the concern
06-01-2009 06:50 AM
Following up, it turned out I still had a couple days till expiration on my warranty and was approved to have my laptop repaired. While attempting to backup I tried using my wired ethernet since it is much faster than wireless and found out it was not working as well. I hadn't used anything but the wireless for at least 6 months. Anyway, it was my last day under warranty and I was still waiting for the shipping box to arrive, so I added ethernet port to the problems to be fixed.
About nine days after my initial call to support, I got my computer back. The hinge was fixed, but neither wireless nor the wired ethernet worked. After trying everything including multiple calls to support, the one-step restore which was not functional either, I tried the last resort of reinstalling the OS, but that still didn't resolve it. Support finally gave up and sent me another shipping box.
3 weeks later I have my computer back at home in working order. The only thing mentioned in the work order that might have related to the ethernet problem was an updated BIOS. They did manage to keep my data on the D drive, but all the setup of applications is gone and for now the laptop is only being used for internet browsing if and until I find the need to go to all the work to get everything working again.
06-05-2009 10:14 PM
I also had my hinge fail on me about a month after warranty!
It made a dreadfull noise when opening, and i can see a crack on the back cover of the display.
I called in to tech support, was told no way they would help me out.
Then they suggested I purchase an extended warranty, but then realized that I am in Canada and that they couldnt sell it to me.
I worked in customer service with Lexus/Toyota for years and there were many situations where we would cover repairs after the warranty expired. For a premium brand like Lenovo they should extend their warranty for a well known issue like the hinges.
I used to brag about the quality of my Lenovo to my friends, but now im stuck with a laptop I can not close for fear it will break even more.
Oh, and the k button is not responsive some times.
06-06-2009 12:57 PM
06-07-2009 08:10 AM - last edited on 06-07-2009 08:54 AM by bananaman
I have ideapad y510 have hinge problem , its falls down always and am not sure how to get it repaired.
I never looked in to warranty , i think i still have warranty .I purchased it On June 22nd 2008.
My question is it repairable under limited warranty within 1 yr from purchase.
My Computer does not have serila number or model number and it has Model name ....
Thanks for ur advice and input
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06-07-2009 08:43 PM
I am in the same boat. The hinge on the right side of my laptop(the side with the volume button on it) is broken as of tonight. There is a crack where the screw goes into the bottom of the computer near the hinge. I purchased my y510 laptop in march of 2008. I am not sure if it is still under warranty. I also took very good care of my laptop keeping it in a padded case for safety. I would like to know what can be done about it. thank you in advance.
06-10-2009 09:52 PM
I experienced the same problem and sent it in to Lenovo via the box they provided last Wednesday. Today (exactly one week later) I got my Y510 back and it is good as new.
They cleaned up the laptop and replaced the bottom casing as well as the keyboard (???). I had asked them to fix the screen scratched by the keyboard and trackpad, but it was not done. Oh well. At least they sent me some rubber bumpers to apply to the screen, to prevent further scratches.
However, my warranty expires in about a month and I am debating whether to purchase an extended warranty in case the hinge cracks again. According to some posters, they were informed by the Customer Service Reps that once repaired, the hinge should not break anymore, but other posters have reported this problem happening more than once.
All in all, I am very impressed. Lenovo customer service gets an A.