09-17-2008 05:59 PM
09-23-2008 06:50 PM
I got Y510 four months back. A fortnight ago while opening the lid, cracked noise was heard and I saw that the speaker control side hinge is broken. I am using this laptop in India. So I spoke to Lenovo office in Delhi and the lady advised me to take it to Lenovo's service Centre at Saki Naka, Andheri, which I did on 15th Sept 2008. The Engineer there saw the defect and noted my email saying that they will reply me same evening. The reply is not yet reached.
Now my laptop has become the desktop with its shutter kept open, which shakes as it is resting only on one hinge. Earlier DVD was working now it has stopped. The Engineer at Lenovo Service Centre said that the hinge parts are not available in India. Thereafter when I surfed on the net I came across number of similar complaints wordwide. In most of them except one the customers problem was not resolved.
I do not know what to do, neither I can load Windows Office, Antivirus programs on it.
Does anybody has solution for it.
09-24-2008 01:46 AM
I sent my lenovo to the service centre in Sydney and got it the following week. They seem to have fixed the broken hinge and everything seems to be working fine. The only thing I noticed is when I tried using yahoo messenger voice, the person I was talking to kept telling me to speak louder. So, I don't know if the mic of the laptop has been affected by this.
10-05-2008 09:29 PM
10-06-2008 05:43 PM
10-11-2008 12:22 AM
10-11-2008 06:35 AM
Here you can find the customer support phone number list:
There are some India numbers so try it out!!!
My experience was 11 Stars out of 10
I called, they sent me a box, i placed the notebook in and sent it (it was already payed so it didn't cost me a dime).
It was back in 5 working days. Out of which 4 it was only the road with fedex
So i will definetly stick with lenovo products!
10-11-2008 10:23 PM
Thanks for the reply, dude. Did you get the hinge repair done in India? I had bought the machine in US in Feb 08, and assuming that my warranty is international warranty.
Will the indian ibm honour the US warranty? Did you pay anything to the Indian IBM for repair? To which city (adress if you can give) did you mail the laptop? I am located in Ahmedabad India.
thanks in advance