08-10-2009 04:15 AM
08-10-2009 07:41 PM
Wow! The right hinge failed (cracked) two days out of warranty. I called customer service, and they wanted to sell me an extended warranty. Since the machine had not been dropped, I asked to speak to a supervisor, who said the best thing that he could do was to refer it to the Customer Relations Team. After speaking with the tech and his supervisor, I then googled and found this forum. So it is a manufacturing defect. I trust that Lenovo will make good on their product. This is the first Lenovo that I have purchased.
08-10-2009 08:19 PM
08-13-2009 09:37 PM - last edited on 08-13-2009 10:59 PM by andyP
This is Ridiculous!! So many people having exactly same issue. Even my cheap dell from 1994 does not have thse issues.
I had the same issue just few minutes back.... I trie to opened by laptop and saw the right hinge cracked. I search online and found so many people here having same issue.
I think Lenovo should fix the DEFECTIVE part. My laptop just went out of warranty 2 weeks back. This is not acceptable!!
Moderator Note; comment edited which did not conform with the forum rules.
08-16-2009 04:42 PM
It is sad really that Lenovo will not fix a defective product. The right hinge is shot on my Y510.
No one from Lenovo seems to want to fix it. Talked to tech support, sent a letter to their headquarters.... Tech support said..out of warranty... NO response from their headquarters.
Guess they really do not CARE about their reputation.
08-16-2009 04:48 PM
No movement yet on my hinge problem. A gentleman did call form the Customer Relations Team; however, I missed his call.
I returned the call and got his voicemail message. I am hoping for the best ...
08-18-2009 06:45 AM
Apologies that the rep missed you - I'm sure they will try again, or try giving them a call. If you feel stuck, shoot me a PM and I'll follow up on your case.
Try giving service a call on this and see if they can help you - we tend to look at outside the warranty period claims on a case by case basis. If you need help on this, please send me a PM - I'll need your contact info - name, address, phone and the system serial number from the bottom of the unit - ABUxxxxxxx
Sorry to hear that you are having trouble as well - I would offer you the same advise as shyguy...
I can assure you that Lenovo does care about the satisfaction of our customers.
08-18-2009 08:13 AM
08-19-2009 11:54 AM
Hello fellow mourners of the broken hinge. I started hearing a slight crack when I would open my Y510, then yesterday looked down and saw that the hinge was causing the casing to split open. I contacted service, but wouldn't you know that my warranty ran out a month ago. They directed me to the parts number 1-800-426-7834. Bummer! I would gladly purchase the warranty now! Everything else about my laptop is wonderful, but I definitely did not expect the plastic/mechanics of it to fail after a year of sitting on my desk and being opened/closed no more than 2 times per day. I hate to plea to you Mark, but it seems to be the only way to solve my problem.
08-19-2009 09:06 PM
I noticed that my Y510 also has right hinge broken and is cracking up the base cover. Unfortunately my warrant just expired - in jul 16th 2009 !
Initially I felt very bad and when googled about how to fix it, stumbled upon this forum Looks like IT IS is a design issue and so many people are affected..the breakage description and photos posted in this forum match with mine.
I called lenovo support immediately and they have a case created.
Of course they were saying that I will have to pay out of my pocket . Very bad, esp when it is such a wide spread issue and a hot topic in this forum
It will be great if some one can help me please !!!!