12-17-2009 05:16 PM - last edited on 12-17-2009 05:43 PM by JaneL
Warranty was about to expire in August, sent out for repair in July to fix the hinge.
The problem was that the hinge was loose at a certain angle and taught at others (the precursor to the broken hinge of death us Y510 owners seem to be plagued with.)
They fixed the issue with flying colors...kudos to them!
4 Months gone, a semester of college up I take my laptop out and open it up, I hear a loud SNAP and now the hinge opens 180 degrees.
This is about how far the Y510 will open before hitting the stop on the hinge.
This is how far mine will open now...
So....what do I do?
Note from Moderator: Image(s) >50k converted to link(s).
12-18-2009 09:01 AM - edited 12-18-2009 09:03 AM
i guess you both having same problem. you need technical support. stay connected to the link :
12-22-2009 11:56 AM
Following our earlier discussion, I've looked into this a bit and I responded on the other thread.
It sounds like stops in the hinge have been broken - either due to metal fatigue (maybe a bad set of hinges) or by too much force being exerted at some point.
I would advise you to call support at 877-453-6686 and make your case that these just failed if you don't believe you broke them through hyperextension.