11-17-2008 11:52 PM
After a few months with my March 2008-build Y510, I began having this keyboard problem: when I type the letter "g", I see "g5". Letter "h" becomes "h6" as well as problems with a few other keys. This problem occurs when I enter these letters in certain places such as an internet search bar or MS Word. The problem goes away when I type, say, "as" preceding those letters. Unfortunately, it's hard to define the exact conditions when this happens. For example, I don't see this problem when entering a username or password. These symptoms indicate it's not a keypad short and that it can be fixed temporarily with specific key sequences. I've seen this problem posted online with other laptops, but the limited suggestions did not fix this problem.
I did the Novo recovery process for the C: drive, but the problem persists. Any other suggestions before I ship the laptop back?
04-21-2009 08:22 AM
Unfortunately, tech support could not solve the problem and I had to mail the laptop back in for a new keyboard. The new one solved the problem, but sometimes I need to press harder on a key for it to be typed. The feel is still not as crisp as, say, an HP laptop.