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Niort
Paper Tape
Posts: 1
Registered: ‎06-26-2016
Location: US
Views: 719
Message 1 of 1

Y510P - Crashes randomly in certain games

Hey everybody,

 

I'm writing this for a friend who I've been trying to help with this issue for a while now.

He owns a Y510P and is currently running Windows 10 64 Bit on it.

His laptop is mostly running fine, he can play certain games including WoW and LoL without an issue. Others, like Path of Exile won't crash completely, but sometimes the graphics driver will crash and recover, blacking out his graphics for a second or so but then resuming. Other games, like Deus Ex: HR, Overwatch, Vermintide or Helldivers seem to randomly crash in a matter of minutes. Either the game crashes back to desktop without a specific error message or the laptop locks up completely and he needs to restart.

 

This seems to be somewhat related to the load on the system, as he can safely sit in the (already rendered) lobbies of Vermintide and Helldivers or play the practice range in Overwatch which doesn't have other player characters. Once in an actual game, the crashes quickly start happening.

 

I quickly found people suggesting this might be an issue with the power-saving feature when the drivers mistakenly switch back to the integrated card for just a moment, which seems to be causing trouble for other people. But disabling the integrated card via BIOS can't be done without a third-party unlocked BIOS which I won't risk him flash on his laptop and possibly brick it.

 

Other suggestions like forcing the game to use the nVidia card didn't work, either, cause those options were either not present in his drivers or didn't help (like "Use maximum performance" in nVidia settings).

 

What we tried so far:

- SLI on / off

- Install different nVidia driver versions

- Try to install current version of Intel driver directly from Intel's driver page (install fails with "System doesn't meet minimum requirements")

- Completely reset Win 10

- Install Lenovo power software to set system to "High Performance"

 

Nothing helped so far and I'm currently running out of ideas. For him, this whole thing is quite frustrating because half the games he wants to play with his friends won't work properly. It also doesn't help that I can't physically look at the laptop, but have to rely on Teamviewer to do some remote support in Windows.

 

I would be very thankful for any ideas or suggestions that might help fix this. If any additional information is required I'll be happy to try to provide it (dxdiag file etc.).

 

Thanks a lot in advance and have a nice Sunday!

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