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hELL_BOUND
Paper Tape
Posts: 4
Registered: ‎08-28-2016
Location: AE
Views: 198
Message 1 of 7

Y510P KEYPAD AND TRACKPAD GOING CRAZY

Hi Guys!

 

Newbie here, Need your opinions,suggestions etc ive been using this laptop for almost 2 years,

now this happens, i already tried all the possible way to fix this but nothing helps, is this now a hardware failure?

do i need to change the keypad and trackpad? and how much it will cost? i live here in dubai, and is there somebody

can tell me where can i find a lenovo service center.

 

ThAnks in advance

-paxs-

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 155
Message 2 of 7

Re: Y510P KEYPAD AND TRACKPAD GOING CRAZY

Hi there, Bound          -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

What’s is the exact issue you are facing?

 

I would recommend you to contact Lenovo service center and report your findings. For more details, Schedule a Call-back for faster support.

 

Update us how it goes.          

 

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

hELL_BOUND
Paper Tape
Posts: 4
Registered: ‎08-28-2016
Location: AE
Views: 152
Message 3 of 7

Re: Y510P KEYPAD AND TRACKPAD GOING CRAZY

Hi!

 

It keeps scrolling down like crazy, even if i use the mouse to select icons or folders it automatically

rolls down and the worse part is I cannot select the file i want to open. i actually consult a technician,

he told me to try to use the reset button and if still nothing change..it is possible it was in the hardware.

So what is your suggestion? 

 

Thanks

-paxs-

Highlighted
Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 148
Message 4 of 7

Re: Y510P KEYPAD AND TRACKPAD GOING CRAZY

1: Remove the AC adapter plug.

2: Remove the battery.

3: Press the power button for about 30 seconds. This will clear the capacitors.

4: Insert the battery and plug in the AC adapter.

5: Press the power button.

 

Also, please update BIOS

 

Update us how it goes.     

 

 

 

     

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

hELL_BOUND
Paper Tape
Posts: 4
Registered: ‎08-28-2016
Location: AE
Views: 146
Message 5 of 7

Re: Y510P KEYPAD AND TRACKPAD GOING CRAZY

Brother how can i update the bios? sorry im not familiar on this technical things. =)

Thank you so much.

hELL_BOUND
Paper Tape
Posts: 4
Registered: ‎08-28-2016
Location: AE
Views: 133
Message 6 of 7

Re: Y510P KEYPAD AND TRACKPAD GOING CRAZY

Hi!

 

I followed your instructions, it helps somehow.. but still coming back.

What do have to do now sir?

 

Thanks in advance.

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 128
Message 7 of 7

Re: Y510P KEYPAD AND TRACKPAD GOING CRAZY

Last resort would be backing up your files and doing a factory reset to isolate if it's an OS issue.

 

Update us how it goes.    

 

 

 

      

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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