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Pascal0312
Paper Tape
Posts: 3
Registered: ‎05-23-2016
Location: NL
Views: 363
Message 1 of 7

Y510P Keyboard Chip not working

Hello,

 

I bought a Y510P (SLI version) 2,5 years ago (yes, warranty is now expired) and my keyboard stopped working.

Two rows of the keyboard didn't respond and after resetting and updating my laptop, contacting lenovo and I had to reset and update another time the problem was still there. Lenovo recommended a repair for my laptop. I declined it because I wanted to see if there were faster/cheaper/better options near my location.

 

Next I searched for a local fast and cheap repair center to repair my laptop because my warranty was over so I had to pay anyway. I found one, send my laptop and a while later they told me it was the keyboard controller chip on the motherboard that was faulty. To repair that they had to replace the whole motherboard. Cost? Around 60% of my original purchase price. Way to much for a student.

 

Went to Lenovo again with this information but of course they couldn't tell me more without a diagnose from their own but I don't want to spend another €50 on a diagnose. This joke costs me a lot for just the diagnose, let alone the repair.

 

 

So my question, does anyone know something about these laptops and do you know if it could be this chip and can it be repaired/replaced instead of a whole motherboard? And, does anybody has experience with the cost of replacing a motherboard with Lenovo? Price in the Lenovo shop for a laptop is just over €300,- and I don't want to get another offer to repair my laptop voor €700.

 

 

It's sad that a laptop that has never fallen, has no damage, no shock damage or whatever still won't last 2,5 years. For such a price I seriously expect more. If I buy a new laptop for the repairprice alone I can almost buy a laptop that has around the same specs today. I'm really considering that...

 

Thanks for your time, appreciate your input. Smiley Happy

 

Pascal

Sr Support Specialist
Posts: 7,978
Registered: ‎11-30-2015
Location: PH
Views: 329
Message 2 of 7

Re: Y510P Keyboard Chip not working

Hi Pascal0312 , 

 

Welcome to the Community Forums.

 

Would using an external USB keyboard work?

Since chip controllers are embedded on the systemboard itself, it would not be advisable to perform further steps as most likely other features and devices controlled by the board would be affected. This would confirm the issue if other external  usb keyboard would also have the same problem.

 

This is actually rare event not unless that there was accidental liquid spills that manage to get in. 

 

To search more on the systemboard availability and pricing , use the parts lookup page for the part number else you can private message me with the SN (as it is confidential info) to get FRU / part number. There are several sources that you can try for the OEM boards be that a refurbished or certified working parts to search in the web. 

 

Update us as needed. 

 

Regards



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Pascal0312
Paper Tape
Posts: 3
Registered: ‎05-23-2016
Location: NL
Views: 325
Message 3 of 7

Re: Y510P Keyboard Chip not working

Hey Spidey,

 

An external keyboard does work correctly. I never spilled anything in my laptop, never openend it either so the chance that something somehow did came in is extremely low..

 

I saw that my motherboard in the lenovo shop was around €300 but that is just the price and I can build a PC but I don't know if I can do the same with a laptop. And if there are extra repair costs, transport costs and a pay for the people repairing them I can still reach that €700 like I have now. So I don't want to risk that...

 

Pascal

Sr Support Specialist
Posts: 7,978
Registered: ‎11-30-2015
Location: PH
Views: 313
Message 4 of 7

Re: Y510P Keyboard Chip not working

Hi Pascal0312 , 

 

Greetings. 

 

As the moment, you could balance off the options knowing the pricing for the board and repair if it would be worth it. Just to make sure that the board is damage , it would better if you get second opinion from a different service shop maybe your IT guys in the campus specially if they did not tried another internal keyboard. 

 

Strange that it would be broken on the keyboard port connected to the board.

 

At least for now we have an external USB keyboard that allows you to use the laptop as you normally do although sacrificing the comfort of bringing the laptop with the external keyboard along . It is the cheapest option for now and that you can easily get a mini usb keyboard . 

 

Hope this helped provide a viable solution for you in this matter. 

 

Regards



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Guru
Posts: 3,429
Registered: ‎04-02-2014
Location: MX
Views: 306
Message 5 of 7

Re: Y510P Keyboard Chip not working

Hi Pascal

 

I have the same laptop and my keyboard failed as well about 1 year ago. I mostly use external keyboard so that was a surprise to me.

 

Anyways, I figured that I will try replacing the keyboard. Bought a cheap one off of eBay and replaced the keyboard on my own, it's working fine now.

I'm not sure if you have a chip problem, if you actually do then yes nothing can be done about it than a replacement mobo.

 

I will also advise using an external KB for as long as you can.

You can also try to buy a $30 keyboard replacement off of eBay and change it, see if that fixes the issue. It's a risk but a cheap one.

---------------------------------
Current System - Lenovo Y720
Y720 REVIEW - Youtube Link (Opens in New Tab)
If your experience was good today, please feel free to give KUDOS. It Ain't Over, 'til it's over.
Pascal0312
Paper Tape
Posts: 3
Registered: ‎05-23-2016
Location: NL
Views: 289
Message 6 of 7

Re: Y510P Keyboard Chip not working

How is it possible that these laptops break so fast.. -.- I really expect a laptop to do his work a few years at least. Not two...

Anyway I'm using an older laptop from my father for now and I'm still discussing with the repair center (and I'm going to discuss with Lenovo further I guess)
Guru
Posts: 3,429
Registered: ‎04-02-2014
Location: MX
Views: 284
Message 7 of 7

Re: Y510P Keyboard Chip not working

Well I am guessing my keyboard broke because of either humidity from air or continuous Heat generated from gaming.

 

There are many factors at play here, if the air surrounding the laptop is continuously humid, it can easily cause some damage. Gaming for extended periods of time over a year or 2 can also damage some components. In the end, these are physical components and will wear and tear, I know I push my laptop to the max so it will eventually show some deterioration.

 

Specifically depending on how you use your laptop, there may be a cause or it could just be one of those random mishaps. Sorry about your laptop.

---------------------------------
Current System - Lenovo Y720
Y720 REVIEW - Youtube Link (Opens in New Tab)
If your experience was good today, please feel free to give KUDOS. It Ain't Over, 'til it's over.

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