06-13-2016 12:35 PM - edited 06-13-2016 01:06 PM
So, a friend of mine asked me to take a look at her computer, but I am at a loss.
It persistently and consistently takes between 10 and 20 minutes of blank screen after hitting the Novo button or the power button before anything appears on the screen. The Novo button reaches the bios with no problems and after booting to the OS, the system performs decently.
Edit: Keyboard is backlit instantly after hitting either button.
06-13-2016 02:49 PM
Hi ath88 ,
Welcome to the Community Forums.
The moment that the computer reached a working BIOS screen is an indication that the computer were able to POST ( power on self test. This would indicate a healthy machine in terms of the basic component.
Pre boot however is the stage that it would read the harddrive to boot in and checked drivers and devices (may be influence by processes running on the background like accessing video layout and drivers , suspended memory or application on last hibernate and couple of things.
Clean boot would prevent other underlying programs on he start up.
Diagnostics would also help find the fault of failure.
Back up is definitely recommended .
Update us how things go.
06-20-2016 12:20 PM
Thanks for the response.
I don't think I was clear enough. It also takes 20 minutes to reach the BIOS. Somehow, it seems the POST takes a long time. Is there any way I can unhide the POST output?
I have tried to boot in safe mode, it has the same result.
06-20-2016 12:58 PM
Hi ath88 ,
Would it also be slow without the harddrive?
This is to isolate at what part of the POST or pre boot that the issue is happening.
Without the harddrive , next stage of the process would be cancelled and leave the basic firmware BIOS and the hardwares to work on. This likewise eliminate OS /software issue and harddrive integrity from the equation.
BIOS fast start up / fast boot cuts off some process to proceed to boot faster .
Update us how it goes.
06-20-2016 01:44 PM - edited 06-20-2016 01:45 PM
Thanks for the quick response.
I have now removed the harddisk, the ultrabay and the wireless card. The problem persists. This indicates a hardware problem, right?
There was no SSD in the laptop.
06-20-2016 02:04 PM
Hi ath88 ,
Check if the BIOS version you currently have would be the latest offered from the support site .
At the same time see if there is are no obstruction from the vents and the fan is not having a hardtime spinning.
If same issue persist , best to call in technical support for assistance.