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Zilver
Fanfold Paper
Posts: 9
Registered: ‎05-11-2016
Location: NL
Views: 92
Message 11 of 15

Re: Y510p Laptop monitor not recognized.

Trying this now, the laptop shut down to start updating the bios. But now what, has it begun? I cant see if it has started or not since I have no display here, the external monitor has no image pre windows boot. Is there something that has to be pressed to start the update after reboot?
Zilver
Fanfold Paper
Posts: 9
Registered: ‎05-11-2016
Location: NL
Views: 90
Message 12 of 15

Re: Y510p Laptop monitor not recognized.

Tried the flash utility you provided. But the laptop doesnt automaticly boot up again after using the utility. After 10 mins I had to manualy turn it off and on again. And when opening the utility again after this it still says that I have the old bios file, see screenshot:  http://postimg.org/image/6uo9udk3l/

I looked up some videos where people use this utility and with them is seems to take alot longer before the computer starts rebooting(mine pretty much reboots instantly after pressing OK(as seen in the screenshot).

Sr Support Specialist
Posts: 8,370
Registered: ‎11-30-2015
Location: PH
Views: 86
Message 13 of 15

Re: Y510p Laptop monitor not recognized.

Hi Zilver , 

 

Thanks for trying it as we can now decide to call in tech support for probable BIOS corruption .

We manage to isolate LCD and LCD cables are ok  using a different OS and likewise display chipset manage to project it externally but LCD firmware and BIOS are not interacting the way it suppose to. 

 

You can have them called in to inform of the presenting issue we have now after the previous repair . 

 

Update us how it goes. 

 

Regards



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Zilver
Fanfold Paper
Posts: 9
Registered: ‎05-11-2016
Location: NL
Views: 81
Message 14 of 15

Re: Y510p Laptop monitor not recognized.

Thank you for all your help and time. I had already started contacting them through email, but they seemed to have some problems considering user warranty since I had changed the original hardware(the ssd) and os. Anyhow I will try again tomorrow and by phone. 

Will keep you updated.

 

Greetings,

 

Zilver

Sr Support Specialist
Posts: 8,370
Registered: ‎11-30-2015
Location: PH
Views: 76
Message 15 of 15

Re: Y510p Laptop monitor not recognized.

Hi Zilver , 


As hardware warranty would ask for the original devices that the machine came in so best to place back the original HDD. 

 

As for the image , you may install same version of Windows that the machine came with from a different computer. 

Thanks for the updates as it would help others that may have the same issue for reference . 

 

Regards

 



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