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4 Posts

10-06-2018

ES

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Y520 - Using arrow keys-> keyboard doesn't respond-> Laptop turns off itself

2018-10-06, 13:04 PM

Hi,

 

I have this laptop for 7 months with only a minor keyboard problem until yesterday when it suddenly turned off (it wasn't even a regular win10 power off).

 

At that moment it didn't seem important, but it has occurred in other 4 occasions today to the point that I've find out that the arrow keys are which are triggering this problem.

Example

 

Is there anyone whith the same problem? Any kind of solution? Or I will have to send it to repair?

 

Thank you

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235 Posts

08-02-2018

PH

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Re: Y520 - Using arrow keys-> keyboard doesn't respond-> Laptop turns off itself

2018-10-06, 23:52 PM

Hi Sankavcf,

Does it also happen when you try the on-screen keyboard? Have you tried using an external USB keyboard to isolate the issue? If this issue only happens with the integrated keyboard on the laptop possible that it is malfunctioning and needs to be replaced.

Let us know how it goes.

Regards



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