12-12-2009 06:08 AM
12-13-2009 11:52 PM
thanks for the response
called earlier today and its a call center from malaysia. is it possible that anyone share me the email address of the tech dept so I can exhange message with them directly. dont want to prolong this problem.
based on my experience-- call centers are slow to respond.
12-14-2009 01:22 AM - edited 12-14-2009 01:24 AM
Welcome to Lenovo Forum!
I am sorry for your Y530 and hope it would be resolved very soon!
|Philippines||English||1800-111-00724||9AM - 6PM
Monday - Friday
9AM - 3PM
Do you mind to share with us the picture of loose monitor hinge?
12-14-2009 02:16 AM - last edited on 12-14-2009 11:44 AM by andyP
thanks for the concern i did call that number and it is located in malaysia (asked the call rep and he has a differnt accent, not filipino)
as expected, i didnt get any follow up call from the call center today
here are pictures and clip
need something to support the monitor (using my desklamp now)
the monitor can lay flat
it just gave in, i never dropped this unit and the tech guy will see that there's no sign of scratches bumps watsoever
here's the video showing how flimsy it is
anyone experienced the same problems?
Moderator note; embedded pictures totalling >50K converted to links
12-15-2009 12:26 AM
called the 1-800 number again and told me that tech guy will call me. got no call
sent email to firstname.lastname@example.org too
hoping that someone from lenovo to directly deal with my problem.
12-17-2009 12:59 AM - edited 12-17-2009 01:10 AM
Sorry for late response. Thanks for your sharing of the pictures and video. It really needs to be fixed!
Have to talked to the rep about your issue when calling the 1800 phone number? What did they tell you?Were you given case number (something like reference number) for the issue you reported to them?
As far as i know, the call centre supporting Philippines is located in Malaysia which may explains why you heard of the accent.
Btw, do you mind to send me a private message about your info for escalation purpose?
12-17-2009 03:13 AM
No case number given and they just asked for my phone number. but i got no calls (i followed up my request by calling the 1800 number again)
will Pm you the details.