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jrcrunch
Blue Screen Again
Posts: 16
Registered: ‎12-12-2009
Location: philippines
Views: 3,394
Message 1 of 28

Y530 loose monitor hinge and US email tech service

Hi there im new to this forum! got a problem with my lenovo y530. it has a loose monitor hinge, now the monitor is very flimsy and annoys me a lot! i need to place a heavy book at the back in order to support it! the problem just started an hour ago. bought this dec 10 2008 in the vegas and now it is dec 12 2009 and im here now in the Philippines. will lenovo be considerate to help me on this problem????/ i didnt drop the unit but a few weeks ago i was able to notice that the hinge joints of the monitor were not tight anymore and tonight they gave in! i hate flimsy monitor need help here regards joseph
Retired Moderator
Retired Moderator
Posts: 13,719
Registered: ‎12-07-2009
Location: CZ
Views: 3,383
Message 2 of 28

Re: Y530 loose monitor hinge and US email tech service

i hope this info helps you.

 

country or region : philippines 
language :english 
telephone number : 1800-111-00724

 


http://www.krasotaiskusstva.com
jrcrunch
Blue Screen Again
Posts: 16
Registered: ‎12-12-2009
Location: philippines
Views: 3,327
Message 3 of 28

Re: Y530 loose monitor hinge and US email tech service

thanks for the response

 

called earlier today and its a call center from malaysia. is it possible that anyone share me the email address of the tech dept so I can exhange message with them directly. dont want to prolong this problem.

 

based on my experience-- call centers are slow to respond.

 

thanks!!!

Lenovo Staff
Lenovo Staff
Posts: 2,226
Registered: ‎05-01-2008
Location: MY
Views: 3,318
Message 4 of 28

Re: Y530 loose monitor hinge and US email tech service

Hi jcrunch,

 

Welcome to Lenovo Forum!

 

I am sorry for your Y530 and hope it would be resolved very soon!

 

List of Service centre in PH - consumersupport.lenovo.com

List of SErvice Centre in PH - lenovo.com/support

 

Call centre:

Philippines English 1800-111-00724 9AM - 6PM
Monday - Friday
9AM - 3PM
Saturday

Example:

H Series
Q Series
U110
Y300, Y310, Y400, Y410, Y510, Y710

 

Do you mind to share with us the picture of loose monitor hinge?

 

Regards,
Cleo


T410, x240

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jrcrunch
Blue Screen Again
Posts: 16
Registered: ‎12-12-2009
Location: philippines
Views: 3,306
Message 5 of 28

Re: Y530 loose monitor hinge and US email tech service

 

@cleo

 

thanks for the concern  Smiley Happy  i did call that number and it is located in malaysia (asked the call rep and he has a differnt accent, not filipino)

 

as expected, i didnt get any follow up call from the call center today  Smiley Sad

 

here are pictures and clip

 

need something to support the monitor (using my desklamp now)

 

Link to picture

 

the monitor can lay flat

 

Link to picture

 

loose part

 

Link to picture

 

it just gave in, i never dropped this unit and the tech guy will see that there's no sign of scratches bumps watsoever

 

Link to picture

 

here's the video showing how flimsy it is

anyone experienced the same problems?

 

http://s184.photobucket.com/albums/x70/jrcrunch/?action=view&current=MOV09347.flv

 

thanks

 

Moderator note; embedded pictures totalling >50K converted to links

jrcrunch
Blue Screen Again
Posts: 16
Registered: ‎12-12-2009
Location: philippines
Views: 3,267
Message 6 of 28

Re: Y530 loose monitor hinge and US email tech service

called the 1-800 number again and told me that tech guy will call me.  got no call Smiley Sad

 

sent email to consumerservicesupport@lenovo2u.com too

 

hoping that someone from lenovo to directly deal with my problem.

 

 

 

jrcrunch
Blue Screen Again
Posts: 16
Registered: ‎12-12-2009
Location: philippines
Views: 3,209
Message 7 of 28

Re: Y530 loose monitor hinge and US email tech service

still got the same problem.

jrcrunch
Blue Screen Again
Posts: 16
Registered: ‎12-12-2009
Location: philippines
Views: 3,190
Message 8 of 28

Re: Y530 loose monitor hinge and US email tech service

can anyone help me? just noticed that this is a common problem. a faulty design

Lenovo Staff
Lenovo Staff
Posts: 2,226
Registered: ‎05-01-2008
Location: MY
Views: 3,176
Message 9 of 28

Re: Y530 loose monitor hinge and US email tech service

Hi jcrunch,

 

Sorry for late response. Thanks for your sharing of the pictures and video. It really needs to be fixed!

 

Have to talked to the rep about your issue when calling the 1800 phone number? What did they tell you?Were you given case number (something like reference number) for the issue you reported to them?

 

As far as i know, the call centre supporting Philippines is located in Malaysia which may explains why you heard of the accent.

 

Btw, do you mind to send me a private message about your info for escalation purpose?

 

  • Full Name
  • Mahcine Type Model (e.g. 7660-14A)
  • Serial Number
  • Email
  • Contact number
  • Case Number

Thanks

 

Kind regards,

Cleo


T410, x240

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jrcrunch
Blue Screen Again
Posts: 16
Registered: ‎12-12-2009
Location: philippines
Views: 3,156
Message 10 of 28

Re: Y530 loose monitor hinge and US email tech service

hi cleo

 

No case number given and they just asked for my phone number. but i got no calls (i followed up my request by calling the 1800 number again)

 

will Pm you the details.

 

thanks

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