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dhwaldron
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Registered: ‎11-20-2009
Location: Central Ohio
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Message 1 of 13

Y550 BSOD / Reboots multiple times per day

At first I thought I was having issues with a recent MS software update, but now I am leaning towards maybe(?) I am having some hardware issues (hypothesis!).

 

After performing some brief research, I ran memtest on my Y550, but that passed w/o any issues. Basically, over the last few days, I notice that my Y550 will crash and reboot several times a day.

 

Here is what I can find in memory.dmp that I *think* might be helpful (?).

 

Spoiler

 

----- 64 bit Kernel Summary Dump Analysis DUMP_HEADER64:

MajorVersion 0000000f

MinorVersion 00001db1

KdSecondaryVersion 00000000

DirectoryTableBase 00000001`1fb74000

PfnDataBase fffffa80`00000000

PsLoadedModuleList fffff800`03453670

PsActiveProcessHead fffff800`03435350

MachineImageType 00008664

NumberProcessors 00000002

BugCheckCode 0000001e

BugCheckParameter1 00000000`00000000

BugCheckParameter2 00000000`00000000

BugCheckParameter3 00000000`00000000

BugCheckParameter4 00000000`00000000

KdDebuggerDataBlock fffff800`033ff0a0

SecondaryDataState 00000000

ProductType 00000001

SuiteMask 00000310

SUMMARY_DUMP64: DumpOptions 504d4453

HeaderSize 0002b000

BitmapSize 00140000

Pages 00028b13

Bitmap.SizeOfBitMap 00140000

KiProcessorBlock at fffff800`034bdc40 2

KiProcessorBlock entries: fffff800`03400e80 fffff880`009e8180

Windows 7 Kernel Version 7601 (Service Pack 1)

MP (2 procs)

Free x64 Product: WinNt, suite: TerminalServer

SingleUserTS Personal Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506

 

 

Any thoughts or suggestions?

 

Let me know.

 

Thanks.

 

David

 

spoiler added 

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Message 2 of 13

Re: Y550 BSOD / Reboots multiple times per day

please, upload one of the recent mini dump files. ( c:\windows\minidump )

http://www.krasotaiskusstva.com
dhwaldron
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Message 3 of 13

Re: Y550 BSOD / Reboots multiple times per day

Sorry, couldn't find a way to upload/attach the file directly, so I had to cut a bunch out from the file. Let me know if you need the rest of the file data.

 

Spoiler

Loading Dump File [c:\082111-28922-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`03265000 PsLoadedModuleList = 0xfffff800`034aa670
Debug session time: Sun Aug 21 03:19:07.756 2011 (UTC - 4:00)
System Uptime: 0 days 0:07:06.535
Unable to load image \SystemRoot\system32\ntoskrnl.exe, Win32 error 0n2
BugCheck 1E, {0, 0, 0, 0}

Probably caused by : ntoskrnl.exe ( nt+7cc10 )
Followup: MachineOwner
DUMP_HEADER64:
MajorVersion        0000000f
MinorVersion        00001db1
KdSecondaryVersion  00000000
DirectoryTableBase  00000000`148d7000
PfnDataBase         fffff800`03514278
PsLoadedModuleList  fffff800`034aa670
PsActiveProcessHead fffff800`0348c350
MachineImageType    00008664
NumberProcessors    00000002
BugCheckCode        0000001e
BugCheckParameter1  00000000`00000000
BugCheckParameter2  00000000`00000000
BugCheckParameter3  00000000`00000000
BugCheckParameter4  00000000`00000000
KdDebuggerDataBlock fffff800`034560a0
ProductType         00000001
SuiteMask           00000310
WriterStatus        00000000
MiniDumpFields      00000cff
TRIAGE_DUMP64:
ServicePackBuild      00000100
SizeOfDump            00040000
ValidOffset           0003fffc
ContextOffset         00000348
ExceptionOffset       00000f00
MmOffset              00002080
UnloadedDriversOffset 000020d0
PrcbOffset            00002180
ProcessOffset         00006e80
ThreadOffset          00007350
CallStackOffset       000077e8
SizeOfCallStack       00001000
DriverListOffset      00008b28
DriverCount           000000a2
StringPoolOffset      0000e648
StringPoolSize        00003af8
BrokenDriverOffset    00000000
TriageOptions         ffffffff
TopOfStack            fffff880`031218e8
BStoreOffset          00000000
SizeOfBStore          00000000
LimitOfBStore         00000000`00000000
DebuggerDataOffset    000087e8
DebuggerDataSize      00000340
DataBlocksOffset      00012140
DataBlocksCount       00000011
  fffff800`034aaac0 - fffff800`034aab5b at offset 00012250
  fffff800`03492908 - fffff800`0349290b at offset 000122ec
  fffff800`03492904 - fffff800`03492907 at offset 000122f0
  fffff800`0341b880 - fffff800`0341b97f at offset 000122f4
  fffff800`034e13e0 - fffff800`034e13e3 at offset 000123f4
  fffff800`034e0fe0 - fffff800`034e103f at offset 000123f8
  fffff800`0351407c - fffff800`0351407f at offset 00012458
  fffff800`03514068 - fffff800`0351406b at offset 0001245c
  fffffa80`04672010 - fffffa80`046721f7 at offset 00012460
  fffffa80`049926d8 - fffffa80`049946d7 at offset 00012648
  fffff800`0347e260 - fffff800`0347e267 at offset 00014648
  fffff800`0347e268 - fffff800`0347e26f at offset 00014650
  fffff800`0342c000 - fffff800`0342cfff at offset 00014658
  fffff800`03265000 - fffff800`03265fff at offset 00015658
  fffff880`03122000 - fffff880`03122fff at offset 00016658
  fffff880`03121000 - fffff880`03121fff at offset 00017658
  fffff800`032e1000 - fffff800`032e1fff at offset 00018658
  Max offset 19658, 2b428 from end of file
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:*** WARNING: Unable to verify timestamp for srv.sys
*** ERROR: Module load completed but symbols could not be loaded for srv.sys
Kernel base = 0xfffff800`03265000 PsLoadedModuleList = 0xfffff800`034aa670
Debug session time: Sun Aug 21 03:19:07.756 2011 (UTC - 4:00)
System Uptime: 0 days 0:07:06.535


 

spoiler added 

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Posts: 13,719
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Message 4 of 13

Re: Y550 BSOD / Reboots multiple times per day

upload the file somewhere on the web: www.rapishare.com

ps: not the dump file, minidump file. 


http://www.krasotaiskusstva.com
dhwaldron
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Message 5 of 13

Re: Y550 BSOD / Reboots multiple times per day

Sorry about that.

 

Here is one of the minidump files:

 

http://www.dhwaldron.net/temp/minidump.out

 

...I also just noticed that there is a newer nVidia driver available (9-AUG-2011, I believe), so I am downloading that to see if it helps any.

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dhwaldron
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Message 6 of 13

Re: Y550 BSOD / Reboots multiple times per day

Nope. Still having the same issue.

 

Here is the most recent minidump file:

 

http://www.dhwaldron.net/temp/

Retired Moderator
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Message 7 of 13

Re: Y550 BSOD / Reboots multiple times per day

take a look at the thread below: it may help.
also, which version of bios do you have?

http://forum.lenovo.com/t5/IdeaPad-Y-U-B-V-and-Z-series/Y530-Blue-scn-death-error-code-0x0000008E/m-...

http://www.krasotaiskusstva.com
dhwaldron
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Message 8 of 13

Re: Y550 BSOD / Reboots multiple times per day

BIOS: 15CN32WW (V2.05)

EC: 15EC36WW (V2.03)

 

Thanks.


David

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Message 9 of 13

Re: Y550 BSOD / Reboots multiple times per day

try to flash bios update:

http://consumersupport.lenovo.com/uk/en/DriversDownloads/drivers_list.aspx?CategoryID=207087

warning: restart your computer before flashing bios.

http://www.krasotaiskusstva.com
dhwaldron
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Message 10 of 13

Re: Y550 BSOD / Reboots multiple times per day

Thanks for the suggestion.

 

I flashed the BIOS and I am still having the same problem.

 

I am even to the point now where the computer is idle, and the only thing running is the OS and the screen-saver, and I am still having the same problem (typically, my Y550 executes BOINC processes when idle, but I stopped the application and disabled the BOINC screen-saver, in case that might help)

 

Here are the minidump files from c:\windows\minidump

 

http://www.dhwaldron.net/temp/

 

http://www.dhwaldron.net/temp/082711-36566-01.zip ...would be the newest zip file.

 

Any thoughts would be appreciated!

 

Thanks.

 

David

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