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bht5000
Serial Port
Posts: 31
Registered: ‎09-01-2009
Location: New York
Views: 1,055
Message 1 of 6

Y550 Tech support location

Hi,

 

I have a Y550. Lenovo PROMISED me (yes i have it in e-mail) that the tech support is in America. Well when ever I call 18874lenovo i NEVER get an American. Does anyone else have this problem. Why do I never get an American. Not to mention they are so badly trained its pathetic.

 

Just wondering if anyone has any advise. or a second number.

Retired Moderator
Retired Moderator
Posts: 13,719
Registered: ‎12-07-2009
Location: CZ
Views: 1,026
Message 2 of 6

Re: Y550 Tech support location

try this : 1-800-426-7378


http://www.krasotaiskusstva.com
bht5000
Serial Port
Posts: 31
Registered: ‎09-01-2009
Location: New York
Views: 988
Message 3 of 6

Re: Y550 Tech support location

they said its only for thinkpad. so why do i not get the same leval of support as thinkpads. they get americans and they acculy help by remote access. Even of i call with a small problem they want me to send it in. what should i do?

Retired Moderator
Retired Moderator
Posts: 13,719
Registered: ‎12-07-2009
Location: CZ
Views: 984
Message 4 of 6

Re: Y550 Tech support location

you can search forum for solutions, or post a new one about your issue.

i also suggest shipping back laptops to service, but it is the final solution, at least for me....

by the way, what's your issue?


http://www.krasotaiskusstva.com
bht5000
Serial Port
Posts: 31
Registered: ‎09-01-2009
Location: New York
Views: 982
Message 5 of 6

Re: Y550 Tech support location

Hi,

 

Currentaly i have no problem. however  every time i do i get some one in India. I dont understand why. for example when i had a Driver issue they would not help me. The guy did not know what he was saying. He told me "my computer has no drivers."  Things like that. he wanted me to send it in. ALL I NEEDED WAS UPDATED DRIVER. when i downloaded it it went bad. thats why i had the problem.

 

Thanks

Retired Moderator
Retired Moderator
Posts: 13,719
Registered: ‎12-07-2009
Location: CZ
Views: 963
Message 6 of 6

Re: Y550 Tech support location

i've read a couple of things about support line in india.

use this forum if needed, we'll help you.. ( at least we'll try Smiley Wink )


http://www.krasotaiskusstva.com

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