01-30-2010 10:03 PM
I have a Y550. Lenovo PROMISED me (yes i have it in e-mail) that the tech support is in America. Well when ever I call 18874lenovo i NEVER get an American. Does anyone else have this problem. Why do I never get an American. Not to mention they are so badly trained its pathetic.
Just wondering if anyone has any advise. or a second number.
02-04-2010 10:12 AM
they said its only for thinkpad. so why do i not get the same leval of support as thinkpads. they get americans and they acculy help by remote access. Even of i call with a small problem they want me to send it in. what should i do?
02-04-2010 10:18 AM
02-04-2010 10:24 AM
Currentaly i have no problem. however every time i do i get some one in India. I dont understand why. for example when i had a Driver issue they would not help me. The guy did not know what he was saying. He told me "my computer has no drivers." Things like that. he wanted me to send it in. ALL I NEEDED WAS UPDATED DRIVER. when i downloaded it it went bad. thats why i had the problem.