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Fanfold Paper
Posts: 12
Registered: ‎08-17-2009
Location: Providence
Views: 525
Message 1 of 1

Y550 Warranty Issues

Well... my experience goes like this...


Bought a laptop in August and on the very first run I noticed that the DVD drive had issues with ejecting.


Felt a little let down but the customer service rep assured me that the drive would be replaced and I should be all set.. also since I had purchased the at home warranty upgarde, they sent an engineer over to my place... all good.. well.. NO.. he came in with a wrong part and the issue wasn't fixed.


Now comes the good part... they don't do anything till today ( I called a couple of times to remind them but .....)

... its december... and now they are sending a box to send the laptop to depot...


My questions... Why did I buy the at home warranty if it doesn't mean anything?


Is there anyone who can help me with this?


As per the rep all would be fixed in 5 business days... huh.. srry but after all this I am not sure if I trust that...


I would greatful.. if someone can help sort this mess.. I didn't expect this from Lenovo Smiley Sad




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