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Posts: 14
Registered: ‎11-20-2009
Location: Central Ohio
Message 1 of 3 (573 Views)

Y550 multiple reboots per day...any suggestions

[ Edited ]

http://www.dhwaldron.net/temp/

 

is where you can find the most recent mini-dump files.

 

Quick recap:

 

--Laptop has been rebooting several times a day recently. I checked for updated drivers for video card (are none); LAN (are none); wireless card (are none - this is what solved my last bsod/reboot issue); multi-card reader (updated - figured it couldn't hurt). Reboots still happening

 

--Booted to Memtest and ran successfully without finding any RAM issues; Reboots still happening.

 

--Thought it might be NAV (norton antivirus), so I disabled the software on several occasions; Reboots still happening.

 

--Uninstalled NAV (per Norton recommendations); Manually rebooted; Re-installed NAV; Reboots still happening.

 

--Thought it might be an update that I got for Tom-Tom software within the last couple of weeks, so I uninstalled all Tom-tom software and rebooted; reboots still happening.

 

Any thoughts/research into this would be greatly appreciated!

 

Thanks.

 

David

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Community Moderator
Posts: 13,484
Registered: ‎12-07-2009
Location: Česká Republika
Message 2 of 3 (543 Views)

Re: Y550 multiple reboots per day...any suggestions

the crash dumps blame netw5s64.sys which is intel® wireless wifi link adapter.
use intel driver update utility to find the updates for you:

http://www.intel.com/support/detect.htm


Fanfold Paper
Posts: 14
Registered: ‎11-20-2009
Location: Central Ohio
Message 3 of 3 (525 Views)

Re: Y550 multiple reboots per day...any suggestions

[ Edited ]

...thanks for the quick response.

 

That seems to have taken care of it, and I have bookmarked the url for future "usage" Smiley Happy

 

Again, thanks.

 

David

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