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Community SeniorMod
Community SeniorMod
Posts: 6,938
Registered: ‎01-13-2008
Location: US
Views: 1,206
Message 1 of 4

Y550P International Warranty

I just bought a Y550P for my Son for Xmas.  He will be moving from the US to Japan in a few months.  I'd like to get him a 3 year international warranty like I have on my StinkPads.

 

This matrix says the Y550 is supported in Japan, but doesn't explicitly mention the "P":

 

International Warranty Service Eligible Countries

 

I've been told by several support people (who don't seem to know their product very well) that the "P" IS NOT covered in Japan.  One sales person says it IS.

 

Anyone have the straight story and/or a way to find out?

 

Thanks,

Z.


The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

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lead_org Microsoft MVP Contributor
Microsoft MVP Contributor
Posts: 21,009
Registered: ‎12-19-2008
Location: Australia, Melbourne
Views: 1,188
Message 2 of 4

Re: Y550P International Warranty

P is treated same as the normal model for warranty purpose. 

Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
Community SeniorMod
Community SeniorMod
Posts: 6,938
Registered: ‎01-13-2008
Location: US
Views: 1,163
Message 3 of 4

Re: Y550P International Warranty

Thanks mate, that helps a lot!

 

Z.


The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

  Communities:   English    Deutsch    Español    Português    Русскоязычное    Česká    Slovenská    Українська   Polski    Moto English

Community SeniorMod
Community SeniorMod
Posts: 6,938
Registered: ‎01-13-2008
Location: US
Views: 898
Message 4 of 4

Re: Y550P International Warranty

 


@lead_org wrote:

P is treated same as the normal model for warranty purpose. 


 

 

The IWS matrix has finally been updated, and according to that the Y550 is covered in Japan, but the Y550P is not Smiley Sad

 

My son leaves for Tokyo next month for a 1 year teaching contract.

 

The "good" news is that suport and sales is so screwed up that the extended "international" warranty I bought hasn't even been registered yet - after a month.  Maybe that will make it easier to cancel...

 

Z.


The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

  Communities:   English    Deutsch    Español    Português    Русскоязычное    Česká    Slovenská    Українська   Polski    Moto English

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