05-10-2016 02:25 PM - last edited on 05-10-2016 02:31 PM by NateS
I had upgraded a Lenovo IdeaPad Y560 from Windows 7 to 8.1 and was in the middle of a Windows 8.1 factory reset when an error occurred. The laptop no longer boots into Windows and I am not able to access any of the recovery tools on this Y560.
If I try to order a set of recovery media online from this page:
I get an error:
How can I get Windows 7 (or any Windows) running on this laptop again? Where can I order recovery media from? How much is it?
Moderator comment: Model added to subject for clarity.
Solved! Go to Solution.
05-10-2016 02:38 PM
Good day and welcome to the community.
Sorry you're having difficulty with the Support site.
The page you linked loaded successfully for me just a moment ago.
Here is the section regarding obtaining Recovery media:
Method 1: Download the files to create a recovery disk
This options is only available with selective machines that was manufactured with factory downgraded system. Please follow link on the document to check if your device is eligible and follow the instructions on how to download files to recover to factory default
Note: If you machines is no eliglbe for files to be downloaded please follow step B
Method 2: Request for a CD or DVD
EMEA region please visit this online portal to place a request https://www.lenovorecovery.com/Extranet/Home.aspx
Other regions contact the support center
Unless your machine came with Downgrade Rights (requires a Windows Pro license), you can't use Method 1, and Method 2 doesn't apply to the US.
I believe that in your case, you'll need to contact Support (info below) to discuss. If media is available, they'll confirm machine and serial numbers to determine which version is applicable, and there may be a cost involved.
Hope this helps clarify.