cancel
Showing results for 
Search instead for 
Did you mean: 
Views: 2,959

Symptoms

Experiencing strange wifi drops since the day I start using my new laptop. Going online  through Netgear WNR2000 router  (WEP). I lose the internet connection for less than a second on random intervals. It doesn't affect my browsing, however it breaks ongoing downloads or ends skype conversations. There is no indication of losing the connection completely (I watch the tray icon). For example, I was pinging to Google in the background while Skyping:

 

 

Reply from 66.102.7.104: bytes=32 time=17ms TTL=54
Reply from 66.102.7.104: bytes=32 time=30ms TTL=53
Reply from 66.102.7.104: bytes=32 time=29ms TTL=54
Reply from 66.102.7.104: bytes=32 time=20ms TTL=54
Reply from 66.102.7.104: bytes=32 time=30ms TTL=54
Request timed out.  (THIS IS WHERE SKYPE ENDED THE CALL)
Reply from 66.102.7.104: bytes=32 time=18ms TTL=53
Reply from 66.102.7.104: bytes=32 time=20ms TTL=54
Reply from 66.102.7.104: bytes=32 time=21ms TTL=54
Reply from 66.102.7.104: bytes=32 time=18ms TTL=53
Reply from 66.102.7.104: bytes=32 time=17ms TTL=54

 

 

There is no other timeout in the ping. As you can see it lost the connection for a second or less. The tray icon was the same maybe dropped a bar in the signal, that's all. I don't think it's the router since everything else connected to the router works fine, including my older laptop.

 

Things I have tried:

- Updated the Wireless drivers from Intel (13.3.0.24)

- Uninstalled Lenovo's wireless management software

- Disabled 802.11n mode from device properties

- Turned off blutooth

- Disabled Intel MyWifi Utility

- Have no antivirus/firewall

- Unchecked "Turn off this device to save power" for wireless

 

Computer runs in Energy Star mode optimized for battery life span, plugged in to AC.

I cannot even download large updates from Lenovo as they keep breaking at some point.

 

Lenovo Y560

BIOS 62

Intel Wifi Link 1000BGN

Windows 7 x64

i720 / 8GB RAM

 

Diagnosis

The latency of 30ms is fairly long.  Try pinging the router from other machines over the wireless network.  Similar results can indicate an issue with the router, while normal results from other nodes could indicate a problem with the wifi card in the particular system, or a compatibility issue with the router.

 

Solution

 

In this case, changing to another router resolved the issue.

 

Assigning a static IP may also be an effective work around.

 

WEP is no longer recommended as a secure encryption

Was this information helpful?