Support in other languages: 
Showing results for 
Search instead for 
Do you mean 
Welcome to the Lenovo Community

Welcome to the Forums!

Welcome to Lenovo's Peer-to-Peer Discussion Community!
Please note our guidelines. How to register and login and Community FAQs.
Shape the Future of PCs

Help Lenovo Shape the Future of PCs

Take the ownership survey. Share your ideas with our product team
Community Spotlight

Visit the Lenovo Blogs!

Check out the ThinkPad Time Machine
Visit the Community Spotlight Blog
Windows  10

Are you ready for Windows 10?

Get to know Windows 10
Visit the Windows 10 Support Center
Reply
Paper Tape
Posts: 4
Registered: ‎09-25-2011
Location: Bangkok
0 Kudos

Y560 ethernet problem, HELP, i'm losing my mind

Greetings,

 

I have a problem with the Broadcom NetLink (TM) Gigabit Ethernet device on my Y560 laptop. In the device manager the mentioned device has an exclamation mark on it and says "The device cannot start. (Code 10)". The drivers seem to be up to date. The problem occured one day out of the blue, nothing's been changed, nothing tampered with.

 

I tried everything, disabling, uninstalling, updating drivers, I even reinstalled my operating system. I'm using Windows 7... The problem is still here.

It's preventing me from connecting to the internet via cable which leaves me with this barely tolerable wireless. (I'm currently in Bangkok, and the place where I live has really really **bleep**ty wireless)

 

Cheers folks, any help is GREATLY appreciated!

 

Community Moderator
Posts: 13,431
Registered: ‎12-07-2009
Location: Česká Republika
0 Kudos

Re: Y560 ethernet problem, HELP, i'm losing my mind

right click the device under device management in safe mode and un-install. restart your computer and let windows install the drivers automatically.

http://www.krasotaiskusstva.com
Paper Tape
Posts: 4
Registered: ‎09-25-2011
Location: Bangkok
0 Kudos

Re: Y560 ethernet problem, HELP, i'm losing my mind

Thanks for such a fast response.
Though it didn't solve my problem. I did exactly what you said, he actually found the drivers, installed them properly and everything. The drivers are from the CD I got along with the laptop. They worked fine till two days ago when it went bananaz on me.

Tried to check the device status in safe mode - says it can't, and when I got back to normal mode with the drivers successfuly and properly installed the exclamation mark was still there as well as the message "This device cannot start (Code 10)."

 

Could it be a hardware problem? Is there a way to check that?

 

Cheers,

Dom

Community Moderator
Posts: 13,431
Registered: ‎12-07-2009
Location: Česká Republika
0 Kudos

Re: Y560 ethernet problem, HELP, i'm losing my mind

restore your system to previous restore points.
if it doesn't work either, i can say it's hardware issue.

http://www.krasotaiskusstva.com
Paper Tape
Posts: 4
Registered: ‎09-25-2011
Location: Bangkok
0 Kudos

Re: Y560 ethernet problem, HELP, i'm losing my mind

Done that as well... Thanks for your help, I'll deal with the situation somehow!

Highlighted
Community Moderator
Posts: 13,431
Registered: ‎12-07-2009
Location: Česká Republika
0 Kudos

Re: Y560 ethernet problem, HELP, i'm losing my mind

you're welcome.
as i said before, it's hardware issue. if you have valid warranty, call lenovo support line for technical support.

http://www.krasotaiskusstva.com