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Retired Support Specialist
Posts: 293
Registered: ‎02-01-2012
Location: Inda
Message 11 of 12 (308 Views)

Re: Y560 no longer boots at all

As you are unable to boot the IdeaPad Y560, due to hardware compatibility please contact the lenovo service centre and there the available representative will assist you.


Thanks & Regards,


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Fanfold Paper
Posts: 4
Registered: ‎04-12-2012
Location: Llano, Texas
Message 12 of 12 (298 Views)

Re: Y560 no longer boots at all

Exactly the same responses as my y560p on (lack of) power up.  Also have gone through most of the same diagnostic tests.  "Contact service center" is not a viable option without specific contact number.  I found attempting to get through the Lenovo Internet support and telephone support channels horrendous at best.  They would do well to hire a usability expert.  Most attempts either resulted in a multitude of circular or dead ended referrals. 


I've recently successfully repaired two other Lenovos (one murdered screen and another a dead touch pad) and the most difficult task on both issues were surfing the support channels.  In both situations through persistence, desparation and many, many phone calls I was finally able to connect with a singularly helpful employee who had the patience to assist me in locating the needed parts.


My kudos to those two rare individuals.

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