I have had the Y560 for about a year and a half and on the whole, am very satisfied with the performance.
However, it has been overheating and shutting down suddenly, especially when I play new games. This doesn't happen in games such as World of Warcraft or League of Legends, or similar games.
I've tried the following but to no avail:
- Installed Hardware Monitor and my idle temperatures on my i7 are around 60 degrees, my GPU is ~55 degrees. Seems pretty ok. Under heavy load, they exceed 97 degrees and that is when the system shuts down because of thermal protection.
- Testing with BIOS 71 and BIOS 59, but the problems persist and I didn't really notice much of a difference, but I have read that under some BIOS the fan doesn't go over a certain percentage, but never reaches 100% speed.
- Updated GPU drivers and energy managment - no difference too.
- Power management settings: - went into Windows Power Manager (next to the clock in the bottom row - the systemtray) and set the ATI Radeon to "Optimize for lifespan" while it was previously set to "Maximum performace".
What can I do?
Some methods are worth trying include:
Cleaning the fan and heatsink
Applying thermal paste to CPU if necessary
Customers are advised to do the above by contacting Service, rather than by themselves, to avoid warranty voiding. If you are a computer expert and know what you are doing, you can give the fan cleaning a try.
The following resource provides guidance on how to do so-