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Blue Screen Again
Posts: 1
Registered: ‎10-23-2010
Location: Austin, TX
Message 1 of 3 (1,047 Views)

Y560- powersupply, system discs, AND manual were all in CHINESE, not standard U.S/English

I bought my Y560 from main Lenovo website from the states but ALL my accessories are Chinese

- chinese powerchord (not the standard US 2 prong or 3 prong)

- all 4 recovery discs, when I put them in- ALL prompts were chinese characters

- Any paper I had- the quick fix, how to get started manual, etc were in CHINESE

 

Has anyone else had this problem and if so, how was it resolved?

 

Tech support and customer service keep bouncing me back and forth. This is ridiculous, have computer but can't use. Have spent over 20 hrs on the phone w/ Lenovo w/ very little encouraging words b/c the call reps are not understanding the problem.  I'd understand maybe if I got this from amazon or an odd website but am shocked it happened when I got the system directly from Lenovo.

 

Looking forward to being less confused & annoyed. Thanks!

LJO

Community Moderator
Posts: 13,484
Registered: ‎12-07-2009
Location: Česká Republika
Message 2 of 3 (905 Views)

Re: Y560- powersupply, system discs, AND manual were all in CHINESE, not standard U.S/English

let's see what i can do about it.

please, stay connected.



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Lenovo Staff
Posts: 3,816
Registered: ‎07-11-2010
Location: Malaysia
Message 3 of 3 (880 Views)

Re: Y560- powersupply, system discs, AND manual were all in CHINESE, not standard U.S/English

Hi LJO1306,

Could you PM me the following information and I will log this to the team to look into this case.

Name:
Mobile:
Email:
Serial Number:

//JameZ
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