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jelabarre59
Fanfold Paper
Posts: 9
Registered: ‎12-10-2010
Location: US
Views: 210
Message 1 of 2

Y560 video glitch & freeze

Have an Ideapad Y560 that has a critical video failure.

 

Booting up the system cold, after 20-30 minutes of usage the screen turns wonky.  I will get pizelated and scrambled video, streaks and flashes across the display, and eventually the system will outright hang (screen goes blank, sound stuck on the last waveform it played)

 

I have removed the heatpipe, cleaned off the old thermal paste and put new thermal gel on them.  Nothing blocking the radiator fins for the heat sync and fan is spinning.  I might have put it down to a video driver problem in MSWin10 (the first few times it glitches I can bring up the task manager, and it will be clearly readable, but later on that can change), however one time when it had gotten really bad I booted to the Linux partition (Mint 19.2, Cinamon Desktop) and it also had damaged video. 

 

I captured it failing on video (running the Ungine rendering test) to better show what's happening.  Presuming I can upload it here, or you can look at https://www.youtube.com/watch?v=kfVDEApkJSs&feature=youtu.be

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Social Support Agent
Social Support Agent
Posts: 913
Registered: ‎08-02-2018
Location: US
Views: 177
Message 2 of 2

Re: Y560 video glitch & freeze

Hi Jelabarre59! Was there any recent changes or any updates installed before the issue arise? Could you try booting to BIOS and check if the issue persist. Follow the steps here: https://support.lenovo.com/us/en/solutions/ht500216. If yes, the issue is hardware and you can check our authorized repair centers here: https://support.lenovo.com/in/en/solutions/ht118678?CID=ww:lenovosocial:20x9m6, filter the country. You may also call our support here: http://pcsupport.lenovo.com/us/en/SupportPhoneList?CID=ww:lenovosocial:20x9m6. 



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