cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
surushm
Fanfold Paper
Posts: 9
Registered: ‎09-01-2017
Location: IR
Views: 506
Message 1 of 11

Y560 windows ,driver

Dear friends

I have lenovo Y560 laptop . my status is

1- my lenovo not boots up and wait on balck screen

2-when I boots with safe mode its ok but never can reboot with normal satate.

3-i cant use recovery button ,its stop on start with black screen.

4- I need lenovo OEM windows image file.

 

any help, comments , link is appreciate.

 

regards

Surush 

Sr Support Specialist
Posts: 8,867
Registered: ‎11-30-2015
Location: PH
Views: 482
Message 2 of 11

Re: Y560 windows ,driver

Hi surushm,

 

Greetings.

 

You can find the drivers here.

 

If you get back on safe mode, go to the device manager and uninstall the display/video driver. Restart and try to download and install the VGA driver from the above link. Restart again and check how it goes.

 

You can either purchase OEM image cd from Lenovo by calling tech support specially if it is Windows 7. Windows 8 and Windows 10 ISO on the highlighted link for clean installation too.

 

Update us how it goes.

 

Regards

 

 

 



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

surushm
Fanfold Paper
Posts: 9
Registered: ‎09-01-2017
Location: IR
Views: 473
Message 3 of 11

Re: Y560 windows ,driver

Dear 

Thanks for quick reply. I done as below:

1-go to device manager and delete Disply adapter Raden 5000 while it was HD 5730.

   i refresh a device(san for device) it found HD 5730 .

2- restart Y560 but still hangs on black screen after showing windows starting logo.

3- start with safe mode with networking

4- install the file IN4VDO08WW5.exe

5- it fails with message : failed to load detection driver.

6- it stop installing 

when you goes to ATI Mobility Radeon HD 5730 property it shows device status:

Status is not available for this device while windows is running in safe mode

 

I`m looking forward for any solution.

 

Regards

  Surush

 

we cant use Support becasue we cant send money (for our governmental limitations)

surushm
Fanfold Paper
Posts: 9
Registered: ‎09-01-2017
Location: IR
Views: 470
Message 4 of 11

Re: Y560 windows ,driver

here is some extra files  

Sr Support Specialist
Posts: 8,867
Registered: ‎11-30-2015
Location: PH
Views: 456
Message 5 of 11

Re: Y560 windows ,driver

Hi surushm,

 

Greetings.

 

Not sure of the integrity of the GPU but you can try going to the BIOS via Novo button. Change switchable function to Intel graphic mode under configuration and save and exit. Start in normal mode and see how it goes.

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Highlighted
surushm
Fanfold Paper
Posts: 9
Registered: ‎09-01-2017
Location: IR
Views: 431
Message 6 of 11

Re: Y560 windows ,driver

Dear
I went to BIOS but nothing about VGA or graphic mode is there.

I`m really confused.
pls help.
Many thanks
surushm
Fanfold Paper
Posts: 9
Registered: ‎09-01-2017
Location: IR
Views: 425
Message 7 of 11

Re: Y560 windows ,driver

Dear Sirs

Why my NOVO button not work ??

 

Retired Support Specialist
Posts: 402
Registered: ‎08-02-2018
Location: US
Views: 389
Message 8 of 11

Re: Y560 windows ,driver

Hi surushm!


Welcome to the Community Forums. 

 

Make sure the laptop is completely off before holding and pressing the Novo button. If still not working, bring it to any local repayr shops for repair. 

 

Regards,

 

 



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

surushm
Fanfold Paper
Posts: 9
Registered: ‎09-01-2017
Location: IR
Views: 270
Message 9 of 11

Re: Y560 windows ,driver

Dears

Hi again , i`m still on trouble.

in Iran we have two dealer Of lenovo. But one of them told we should reinstall windows may be not same as before!!!!

when they are dealer why cant bring it back !!

 

Do you know any official dealer in Iran !! (any link/name etc)

How I can restore my Y560 as factory default ?

 

Regards

Surush 

 

surushm
Fanfold Paper
Posts: 9
Registered: ‎09-01-2017
Location: IR
Views: 85
Message 10 of 11

Re: Y560 windows ,driver

Dear 

I found that when I use a graphic Driver for my Y560 turns it to black screen during windows boot.

So I :

1-restart in safe mode

2-go to device manager

3-uninstall display driver 

4- reboot computer 

5- use higher resolution at screen resulotion menu on screen .

 

how I can find certain (to be sure) display driver for my Y560 ?

 

Regards

Surush

 

P.s

Do you know about Veriface application for windows 7 (64 bit) ?

Check out current deals!


Shop current deals

Top Kudoed Authors