04-30-2019 01:08 AM
I have lenovo Y560 laptop . my status is
1- my lenovo not boots up and wait on balck screen
2-when I boots with safe mode its ok but never can reboot with normal satate.
3-i cant use recovery button ,its stop on start with black screen.
4- I need lenovo OEM windows image file.
any help, comments , link is appreciate.
04-30-2019 06:18 AM
You can find the drivers here.
If you get back on safe mode, go to the device manager and uninstall the display/video driver. Restart and try to download and install the VGA driver from the above link. Restart again and check how it goes.
Update us how it goes.
04-30-2019 11:42 PM
Thanks for quick reply. I done as below:
1-go to device manager and delete Disply adapter Raden 5000 while it was HD 5730.
i refresh a device(san for device) it found HD 5730 .
2- restart Y560 but still hangs on black screen after showing windows starting logo.
3- start with safe mode with networking
4- install the file IN4VDO08WW5.exe
5- it fails with message : failed to load detection driver.
6- it stop installing
when you goes to ATI Mobility Radeon HD 5730 property it shows device status:
Status is not available for this device while windows is running in safe mode
I`m looking forward for any solution.
we cant use Support becasue we cant send money (for our governmental limitations)
05-01-2019 06:53 AM
Not sure of the integrity of the GPU but you can try going to the BIOS via Novo button. Change switchable function to Intel graphic mode under configuration and save and exit. Start in normal mode and see how it goes.
05-07-2019 04:34 PM
Welcome to the Community Forums.
Make sure the laptop is completely off before holding and pressing the Novo button. If still not working, bring it to any local repayr shops for repair.
05-27-2019 11:48 PM
Hi again , i`m still on trouble.
in Iran we have two dealer Of lenovo. But one of them told we should reinstall windows may be not same as before!!!!
when they are dealer why cant bring it back !!
Do you know any official dealer in Iran !! (any link/name etc)
How I can restore my Y560 as factory default ?