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10 Posts

08-29-2012

Canada

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Y580 Crashing and rebooting cycle

2012-08-29, 19:58 PM

i had this laptop for around one week and it started to crash on me randomly, while gaming or surfing internet. The laptop would go shut down as if the power was cut and make a short sound then reboot. Sometimes it will do this 5 times in a row 2 seconds after rebooting. Sometimes while crashing green bars would show up on the boot screen shortly before crashing again. 

some specs :

Intel Core i7-3610QM 2.3GHz

8GB DDR3

750GB HDD+64GB SSD

NVIDIA GeForce GTX 660M 2GB 

Windows 7 Home Premium 64-Bit

 

 

Anyone know if this is a hardware or software problem?

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6484 Posts

06-27-2008

United States of America

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Re: Y580 Crashing and rebooting cycle

2012-08-29, 20:26 PM

welcome to the community!

 

are you in the middle of something graphics-intensive when this happens? gaming, video rendering, etc?

 

cheers.


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10 Posts

08-29-2012

Canada

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Re: Y580 Crashing and rebooting cycle

2012-08-29, 21:15 PM

the first time it happend yes, but now it's random. Like i said, it happens 5 seconds after booting it up for the first time. its very on and off. Right now im using it and it hasnt crash and rebooted. 

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2651 Posts

03-21-2012

Malaysia

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Re: Y580 Crashing and rebooting cycle

2012-08-30, 6:29 AM

hi Peterqbui,

 

thanks posting.

 

Just wanted to know was there any update that you did prior to this issues happening to the machine. Its hard to determine at this point on what's happening to the machine but as start you may want to update the intel managemen engine. Please click on the link below for the update.

 

http://support.lenovo.com/en_MY/downloads/detail.page?DocID=DS027796

 

 

Please do give that a try first should you be facing the issue again and from there we'll look into this further.

 

regards

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10 Posts

08-29-2012

Canada

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Re: Y580 Crashing and rebooting cycle

2012-08-30, 20:18 PM

Ive downloaded the update but I cannot install it. It says "the setup program failed to start one or more application processes." On the log it stops at "Creating process: C:\Windows\Temp\IIF2\dal\vcredist_x86.exe

Any clue on how to finish the setup? I hope this works.

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10 Posts

08-29-2012

Canada

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Re: Y580 Crashing and rebooting cycle

2012-08-30, 20:25 PM
Never mind, i've gotten it to setup. I'm just testing out to see if the crashing continues
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10 Posts

08-29-2012

Canada

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Re: Y580 Crashing and rebooting cycle

2012-08-30, 20:36 PM

After the update i still crash. and it seems to crash when im gaming. it crashes around 15 minutes in. Laptop goes completely dead instantly then reboots. There not any freezing of the screen or noises before the crash. 

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3 Posts

10-31-2012

PHILIPPINES

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Re: Y580 Crashing and rebooting cycle

2012-10-31, 4:25 AM

i have the same problem with my y580.. my laptop is only less than a month old but it always crash when i do gaming..  T__T

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