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lilpan
Not applicable
Posts: 6
Registered: ‎08-08-2012
Location: United States
Views: 1,567
Message 1 of 6

Y580 recovery from recovery disc fail( preMOPS fail)

Hi all!

 

I ordered recovery disc and try to use that to recover back to factory default setting. It keep failing showing preMOPS fail after I put in disc 2. Anyone have same problem or know how to solve it?

 

Thanks all!

raps4life
Not applicable
Posts: 1
Registered: ‎11-29-2012
Location: Canada
Views: 1,435
Message 2 of 6

Re: Y580 recovery from recovery disc fail( preMOPS fail)

Having this same problem. I talked to a software help guy from Lenevo and he figured it was my disks that were broken, and ended up sending me new ones. Still having the same problem.

 

Help!

AG80
Not applicable
Posts: 4
Registered: ‎01-10-2013
Location: United States
Views: 1,349
Message 3 of 6

Re: Y580 recovery from recovery disc fail( preMOPS fail)

I have the same problem. How was this resolved?
freestyle6409
Not applicable
Posts: 1
Registered: ‎11-06-2014
Location: the United States
Views: 796
Message 4 of 6

Re: Y580 recovery from recovery disc fail( preMOPS fail)

Hi I have same issue here. How did you fix it?
bwxray
Not applicable
Posts: 3
Registered: ‎04-24-2014
Location: Canada
Views: 760
Message 5 of 6

Re: Y580 recovery from recovery disc fail( preMOPS fail)

Support is useless. Nobody I spoke to at Lenovo seems to be able to give me an answer. They just assume the recovery discs are bad. This question is a common one but nobody from Lenovo will even attempt to answer it.

 

 

Moderator comment: Post edited to conform with the Community Rules. Keep it clean.

bwxray
Not applicable
Posts: 3
Registered: ‎04-24-2014
Location: Canada
Views: 746
Message 6 of 6

Re: Y580 recovery from recovery disc fail( preMOPS fail)

I have tried to 'keep it clean' for as long as I could but 7 months later and still no help from support, can you really fault me for getting upset? All I want to do is to restore my laptop to its original factory setting after the useless onekey recovery failed. Somebody at Lenovo must know how to do that? I really can't believe not a single support person can explain to someone how to reinstall their y580 back to original factory conditions. Charging people $60 for disks that don't do their job is called fraud in my book!

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