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shevart
Paper Tape
Posts: 1
Registered: ‎05-22-2016
Location: PL
Views: 347
Message 1 of 1

Y700-15 ISK Display

Dear Sir or Madam,

 

I am writing to you in order to get a support in resolving the issue with my Lenovo IdeaPad Y700-15ISK.

I have purchased the product in Warsaw, Poland on Wednesday 18.05.2016 at official distributor RTV EURO AGD, Model Number:80NV, Serial Number: ********. And I did not get the product which was described. I have a very significant issue with the Display of the product which should be Matte & Anti-Glare as per product description both at Lenovo manufacturer’s website (http://shop.lenovo.com/) and official distributor RTV EURO AGD (http://www.euro.com.pl/) , but in reality it is not.

 

The display of the laptop that I have purchased is 100% glossy and reflective, which makes it almost impossible to use during the day in the environment I live and work. I have been at the distributor’s office and they have advised me to contact directly Lenovo due to wrongfully provided information for the customers.

That is why I am contacting Lenovo support/warranty department with my basically two questions:

  1. Why everywhere information about the display of the product is wrong and does not reflect the reality? Which made me bought the product which does not exactly meet my needs.
  2. How can you help me to solve the issue?

 

I am attaching below screenshots of the pages from the web-sites mentioned above to prove my statement.

 

 

Looking forward for your help and quick respond.

Thank you so much in advance!1.jpg2.jpg

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