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3 Posts

08-27-2016

IL

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Y700 17" - keyboard stop work

2016-08-28, 19:36 PM

Hi,

 

The laptop is 2 months old.

16 GB RAM

Windows 10 Home 64 bit

 

I have issues with internal keyboard.

Every +- 2 hours the keyboard stop work.

Mouse work, touchpad work, power button work too...

The keyboard not respond at all...

Just restart resolve the problem.

Windows have latest drivers

Updated BIOS to latest one.

 

It happen when use Chrome, Adobe Illustrator.

 

I think it might be related to Windows Anniversary Update. It not happend before this update, but i'm not sure.

Please help if someone have an idea.... 

Thanks

 

 

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4 Posts

03-25-2016

BG

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Re: Y700 17" - keyboard stop work

2016-08-29, 11:51 AM

I had the same problem with my y700 15". The differense is that it began after some Cumulative Updates that came after the aniversary update. Also noticed some ACPI errors in my System Event Log. Downloaded and installed the most recent driver from support.lenovo.com but that didn'r solve the issue either. Just did a clean install to see if the problem is still there.

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3 Posts

08-27-2016

IL

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  • Posts: 3
  • Registered: ‎08-27-2016
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Re: Y700 17" - keyboard stop work

2016-08-29, 14:02 PM

I talked with support.

They recommended to do restore to factory settings.

If the problem will not be resolved I should send it to fix.

 

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4 Posts

03-25-2016

BG

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Re: Y700 17" - keyboard stop work

2016-08-29, 18:22 PM

After the clean install the keyboard is working so far. I intend on keeping it turned on for the night to see if appears. i also found similar topic. Guess it's not only us who're experiencing it. https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/The-keyboard-stops-working-Lenovo-IdeaPad-Y700-15-6-quot-Gaming/td-p/3375651

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3 Posts

08-30-2016

CA

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Re: Y700 17" - keyboard stop work

2016-08-30, 5:28 AM

Also started happening to my y700, for some reason the laptop just spams q, I checked to see if the q button was jammed and it wasn't. I don't know if it's just me with the q problem, I hope a fix rolls out really soon.

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