Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Gaming – Lenovo LegionGaming Laptops
All Forum Topics
Options

4 Posts

05-26-2017

Brazil

5 Signins

45 Page Views

  • Posts: 4
  • Registered: ‎05-26-2017
  • Location: Brazil
  • Views: 45
  • Message 1 of 7

Y700-17ISK - Vertical blue line on screen

2017-05-26, 0:50 AM

Hello everyone, I have bought a Y700 Lenovo notebook one month ago.
Yesterday one blue vertical line appeared out of nowhere on my screen as you can see in the image attached.
I have tried to reinstall both my graphic card drivers ( intel and nvidia) and the problem still there.
I noticed that the line even show up in the notebook`s setup which lead me to wonder that is not a problem regards to software but hardware instead.
Anyone can help me please ?

 

 

Reply
Options

12666 Posts

11-30-2015

Philippines

7282 Signins

749930 Page Views

  • Posts: 12666
  • Registered: ‎11-30-2015
  • Location: Philippines
  • Views: 749930
  • Message 2 of 7

Re: Y700-17ISK - Vertical blue line on screen

2017-05-26, 2:01 AM

Hi thiagombzrr,

 

Welcome to the Community Forums. 

 

If the same like appears on the BIOS but not on an external monitor, then LCD assembly may be having the issue.

Update us after checking.

 

Regards



Did someone help you today? Press the thumbs-up icon below to thank them.!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.


Using Browser Search to find your answers in Lenovo and Moto Community

Reply
Options

4393 Posts

12-11-2015

United States of America

4584 Signins

52442 Page Views

  • Posts: 4393
  • Registered: ‎12-11-2015
  • Location: United States of America
  • Views: 52442
  • Message 3 of 7

Re: Y700-17ISK - Vertical blue line on screen

2017-05-26, 4:10 AM

You could try connecting it to an external monitory, but I am 99.999% sure it will not be present on the external monitor since it is present well before Windows loads.

 

It could be a bad video card, a defective cable between the screen and the laptop body, or most lilkely a defective LCD screen itself, so in any case, with it being such a new computer, I would open a warranty claim with Lenovo and get it repaired.  

 

Good Luck,

Reply
Options

4 Posts

05-26-2017

Brazil

5 Signins

45 Page Views

  • Posts: 4
  • Registered: ‎05-26-2017
  • Location: Brazil
  • Views: 45
  • Message 4 of 7

Re: Y700-17ISK - Vertical blue line on screen

2017-05-27, 3:44 AM

Hi spidey, yes it seems to be the LCD screen the problem. I connected the notebook to a external monitor which display everything without any problem.

How can I contact Lenovo to help me replace my screen in my country which is Brazil ? Any thoughts ?

Thanks for you attention in advance. 

Reply
Options

4 Posts

05-26-2017

Brazil

5 Signins

45 Page Views

  • Posts: 4
  • Registered: ‎05-26-2017
  • Location: Brazil
  • Views: 45
  • Message 5 of 7

Re: Y700-17ISK - Vertical blue line on screen

2017-05-27, 3:48 AM

Yes JDGillis, you are right. I connected my notebook to external monitor and everything got displayed without problems on it.
I will figure out some way to contact Lenovo in my country, Brazil to claim the warranty.
Thanks for you help.

Reply
Options

4393 Posts

12-11-2015

United States of America

4584 Signins

52442 Page Views

  • Posts: 4393
  • Registered: ‎12-11-2015
  • Location: United States of America
  • Views: 52442
  • Message 6 of 7

Re: Y700-17ISK - Vertical blue line on screen

2017-05-27, 4:17 AM

Yeah, it I have never seen that problem before that was not related to a hardware issue on the laptop itself, but unfortunately In cannot find any warranty centers in Brazil, which is odd since Brazil is such a great country.     I do see a service center in Argentina, but I cannot imagine you would have to send you laptop access international lines for a warranty repair, but perhaps Spidey can provide more information.

 

You might check the link below to see if one of the Lenovo resellers in Brazil can help you

 

http://www.mystore411.com/store/listing/1374/Brazil/Lenovo-store-locations 

 

Best of luck,

 

 

Reply
Options

12666 Posts

11-30-2015

Philippines

7282 Signins

749930 Page Views

  • Posts: 12666
  • Registered: ‎11-30-2015
  • Location: Philippines
  • Views: 749930
  • Message 7 of 7

Re: Y700-17ISK - Vertical blue line on screen

2017-05-27, 7:22 AM

Hi All, 

 

Checking out the phone list for Lenovo Brazil:

 

Technical Support : Sao Paulo Brazil 11-3140-0500 - Toll 0800-885-0500 -Toll Free, General Information : Sao Paulo Brazil 11-4003-5366 - Toll 0800-888-5366 - Toll Free

9:00 - 20:00 Monday - Friday, 9:00 - 17:00 Saturday

 

Regards

 



Did someone help you today? Press the thumbs-up icon below to thank them.!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.


Using Browser Search to find your answers in Lenovo and Moto Community

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms