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11-06-2016

US

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Y700 Touch-15ISK Laptop (ideapad) Won't turn on

2016-11-06, 15:56 PM

I currently own and use a "Y700 Touch-15ISK Laptop (ideapad)" . It is only around 6 months old, and I've run into my first major error.

 

Issue : I closed the screen on my computer overnight, when I re-opened my computer in the morning, I restarted my computer, and now it won't turn back on.

 

Details about the issue : When I try and turn my computer on, the power button lights up and my keyboard lights up for like 5 seconds, but the screen does nothing but stay black. After those 5 seconds, my keyboard doesn't light up anymore, but I still hear the computer fans running.

 

 

**PLEASE HELP**

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3811 Posts

12-24-2015

IN

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Re: Y700 Touch-15ISK Laptop (ideapad) Won't turn on

2016-11-07, 9:11 AM

Hi there, Liam             -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

You can also start by flushing out all static, remove battery and AC adaptor and hold down power button for about 15 seconds.

 

It would help reseating the hard drive & memory modules (remove and check the contacts and place it back in).

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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15 Posts

11-04-2016

BE

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Re: Y700 Touch-15ISK Laptop (ideapad) Won't turn on

2016-11-07, 17:55 PM

@Shashi_Lenovo :

Take it easy but are u sure you are a specialist ... ?

Firstly Y700 model have embeded battery and non removable ... you can only remove the battery if you open fully the laptop !

This is not fixing the issue ! I get the same problem one week ago !

Today i opened a technical ticket to Lenovo technical Dpt in Poland ... they promised me to send email in less then 1 hour, i called 2 times before the first time the call was cancelled ( ????? ).

Since when people need to open their laptop, remove screws to get it working ?

I used since more then 10 years Thinkpad Laptop and i never get such problem as the Y700 one !

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15 Posts

11-04-2016

BE

16 Signins

91 Page Views

  • Posts: 15
  • Registered: ‎11-04-2016
  • Location: BE
  • Views: 91
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Re: Y700 Touch-15ISK Laptop (ideapad) Won't turn on

2016-11-07, 17:57 PM

I get the same faulty error last week , better then you call Technical Dpt to get repair service.

I get same too, no screen, either no logo on screen ( try HDMI ) , i see only the keyboard Flashing 1 time, only 2 leds steady white ( power & AC ) and nothing happend ... you can only press 10 seconds on Power button to shutdown the laptop !

Do not waste your time on forum, take contact directly with Lenovo repair service !

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