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Paper Tape
Posts: 5
Registered: ‎12-10-2011
Location: waf
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Z370 freezes

Dear Community,

 

my Z370 (4 months old) freezes from time to time for a few minutes. It doesn't shutdown and theres no bluescreen. I just can't use it, everything freezes and the music sounds like a walkman with an empty battery. After a few minutes (1 to 4 minutes mostly) it's like nothing happened.

I can't reproduce the freeze but it's mostly when the laptop is handling a lot of data (downloading while watching a movie and browsing simultaneously). Doesn't happen when it's idling.

 

I'm using it with an external monitor, mouse and keyboard an it's running on Win7 Pro. It makes no difference whether it's plugged in or on battery.

Is this a known problem and if yes, is there a fix? Or should I send it in right away?

 

Thank you very much!

802.11n
Posts: 410
Registered: ‎01-24-2012
Location: Australia
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Re: Z370 freezes

[ Edited ]

Have you checked the event viewer after it happens to see if there is a log of the event?

Highlighted
Paper Tape
Posts: 5
Registered: ‎12-10-2011
Location: waf
0 Kudos

Re: Z370 freezes

Thanks for the hint.

Checked it and there are some errors/events. But not specifically for when it freezed half an hour ago.

Additionally I ran the Lenovo Hard Drive Quick Test but there are no errors either.