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oabushaban
Fanfold Paper
Posts: 15
Registered: ‎10-13-2015
Location: CA
Views: 337
Message 11 of 18

Re: Z410 Touchpad is not working after upgrade to Windows 10

Hi Joseph,

 

Its same problem .. few notes:

 

1) When I re-installed the driver on compatibility mode, it gave me an alert that existing driver is newer than this.

2) See attached screens, the touchpad is installed. However, its not detected at all, and machine is not catching is as missing h/w!

 

https://www.dropbox.com/s/fs8k6cg3js7j640/screen_04.png?dl=0

https://www.dropbox.com/s/0smas25y53lvqzi/screen_05.png?dl=0

 

Any last resport for this?

Retired Support Specialist
Posts: 734
Registered: ‎08-24-2015
Location: Egypt
Views: 331
Message 12 of 18

Re: Z410 Touchpad is not working after upgrade to Windows 10

Dear oabushaban,

 

Do you have an option to go back to the previous windows.

 

Regards,

Joseph

oabushaban
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Posts: 15
Registered: ‎10-13-2015
Location: CA
Views: 329
Message 13 of 18

Re: Z410 Touchpad is not working after upgrade to Windows 10

As permenant solution or as part of resolution process that will eventually bring me back again to Windows 10?

Retired Support Specialist
Posts: 734
Registered: ‎08-24-2015
Location: Egypt
Views: 322
Message 14 of 18

Re: Z410 Touchpad is not working after upgrade to Windows 10

Dear oabushaban,

 

It would be as a part of resolution process.

 

You will go back >> check if the touchpad is working >> run system recovery >> install all windows updates >> then upgrade again to windows 10.

 

Regards,

Joseph

oabushaban
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Posts: 15
Registered: ‎10-13-2015
Location: CA
Views: 318
Message 15 of 18

Re: Z410 Touchpad is not working after upgrade to Windows 10

Hi Jospeh,

 

I am not trying to be helpless on this. This what I did before coming to Windows 10.

 

I was on Win 8 > installed all updates > upgraded to Win 8.1 > installed all updates and everything was perfect for 6 weeks > upgraded to Win 10

 

 

Are you referring to go back and repeat this?

 

I still believe there should be a solution avoiding this! Or you may advise if there a way to connect with some Lenovo experts who can have live session on my machine.

 

 

Thank you

Retired Support Specialist
Posts: 734
Registered: ‎08-24-2015
Location: Egypt
Views: 306
Message 16 of 18

Re: Z410 Touchpad is not working after upgrade to Windows 10

Dear oabushaban,

 

We have tried all the available solutions but it did not help, so we need to try going back to the previous windows to check if it is a compatibility issue or not.

 

Regards,

Joseph

oabushaban
Fanfold Paper
Posts: 15
Registered: ‎10-13-2015
Location: CA
Views: 302
Message 17 of 18

Re: Z410 Touchpad is not working after upgrade to Windows 10

Thank you

 

Shall I wait until you come back with feedback?

oabushaban
Fanfold Paper
Posts: 15
Registered: ‎10-13-2015
Location: CA
Views: 291
Message 18 of 18

Re: Z410 Touchpad is not working after upgrade to Windows 10

Hi again,

 

the issue was fixed .. silly solution ...

 

F6 button is the magic answer (its disables/enables the touchpad).

 

 

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