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NightShadeI
Paper Tape
Posts: 3
Registered: ‎03-10-2018
Location: AU
Views: 617
Message 1 of 6

Z50-70 - Keys on keyboard stop working

For about 2 - 3 weeks now, some keys on my Lenovo Z50-70 laptop have stopped working. At first my left arrow, right arrow and home button would not work until I would press them multiple times and they would all simultaneously start working. They now don't work at all anymore no matter what I try.  This is now starting to happen with the letter "E" on my keyboard and it frustrates me a lot. Here are some of the things I have done to try and solve:

 

- connected an external keyboard (which works perfectly fine) - but I cannot use this at places such as university or work. 

- attempted to update keyboard drivers and reinstall them (did not work).

- Ran virus scans with avira and malwarebytes. Malwarebytes found 200 PUPs - quarantining these fixed nothing.

- Tried using the keys (arrow keys) in BIOS - they still did not work

- Checked to see if I could update the BIOS - had the latest version.

 

Any help would be massively appreciated, I really want to get this fixed.

 

Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.

 

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 530
Message 2 of 6

Re: Z50-70 - Keys on keyboard stop working

Hello NightShadel

Thanks for using the Lenovo forums.


If the keys did not work in the BIOS, it will indicate a hardwer fault.

 

Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.

(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal

 

Hope this helps, let us know how you get on.


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NightShadeI
Paper Tape
Posts: 3
Registered: ‎03-10-2018
Location: AU
Views: 520
Message 3 of 6

Re: Z50-70 - Keys on keyboard stop working

Thanks for the reply, I tried this and when turning back on I was surprised i didn't have to press "e" multiple times before it would start working. However after a day or 2 its now gone back to being like that. Also after turning it on, the arrow keys and home button still would do nothing when pressed. I'm thinking of giving the under keyboard a clean out of dust and see if that helps.

tripplec
Bit Torrent
Posts: 2,374
Registered: ‎03-08-2012
Location: CA
Views: 505
Message 4 of 6

Re: Z50-70 - Keys on keyboard stop working

defective keyboard. Did something get spilled on it or at lot of dirt dust get in affecting the keys. Either way looks like you'll need a new keyboard for it.

T520 Model 4239 Intel(R) Core(TM) i7-2860QMbr>; Nvidia NVS 4200M Win 10 64bit
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NightShadeI
Paper Tape
Posts: 3
Registered: ‎03-10-2018
Location: AU
Views: 498
Message 5 of 6

Re: Z50-70 - Keys on keyboard stop working

I haven't spilled anything on it to my knowledge, although the keyboard has never been cleaned of dust / lint before. if cleaning it doesn't working ill probably get the keyboard replaced by lenovo.

Vitaio
Blue Screen Again
Posts: 1
Registered: ‎03-19-2018
Location: HU
Views: 451
Message 6 of 6

Re: Z50-70 - Keys on keyboard stop working

I have Lenovo Z50-70.

 

On BIOS the keyboard is working fine, but in windows nothing happen.

 

I attached a report my lenovo z50-70 please check.

 

I think the synaptics driver is bad, but I tried everything.

 

What I have to do?

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