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robrobwj
Paper Tape
Posts: 9
Registered: ‎09-08-2015
Location: South Africa
Views: 271
Message 1 of 7

Z50-70 Laptop Trackpad lag

I have had my Lenovo Z50-70 for just under 1 year and since day 1 i had minor trackpag lag that lasts about 30 seconds and then goes away, during this time I am unable to actually use it. I kinda learned to live with it as I had my laptop docked at all times but now I use it as is. During this lag the PC processes seem to be normal, no spikes.

 

I have already done the following:

  • Reloaded Windows.
  • Updated all drivers.
  • Replaced trackpad.

 

I am out of options right now.

Sr Support Specialist
Posts: 8,368
Registered: ‎11-30-2015
Location: PH
Views: 242
Message 2 of 7

Re: Z50-70 Laptop Trackpad lag

Hi robrobwj , 

 

Greetings, 

 

Since this was a recognized issue way back you first had it with original image and have already  had reloaded Windows ,updated all drivers , replaced trackpad and mostly had changes in sensitivity and changing configurations , you can call in tech support or inwarranty repair specially if an external usb mouse had beed tried as an option. 

 

Regards



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robrobwj
Paper Tape
Posts: 9
Registered: ‎09-08-2015
Location: South Africa
Views: 219
Message 3 of 7

Re: Z50-70 Laptop Trackpad lag

Hi,

 

An external USB Mouse works perfectly fine - it only lags when the trackpag is being used. 

robrobwj
Paper Tape
Posts: 9
Registered: ‎09-08-2015
Location: South Africa
Views: 218
Message 4 of 7

Re: Z50-70 Laptop Trackpad lag

My laptop was purchased in South Africa. I currently live in South Africa. How will this affect the Warranty?
Sr Support Specialist
Posts: 8,368
Registered: ‎11-30-2015
Location: PH
Views: 209
Message 5 of 7

Re: Z50-70 Laptop Trackpad lag

Hi robrobwj ,

 

Greetings.

 

Check your covered warranty.

You can call in technical support for their recommendation specially if the same issue happens even on safe mode

 

010-5906704 (Standard Charges Apply)
8:00 - 17:00 Monday - Friday

 

Regards



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

robrobwj
Paper Tape
Posts: 9
Registered: ‎09-08-2015
Location: South Africa
Views: 192
Message 6 of 7

Re: Z50-70 Laptop Trackpad lag

Thank you.

I actually meant to say that my laptop was purchased in South Africa and I am currently living in China - is this a problem?

 

Sr Support Specialist
Posts: 8,368
Registered: ‎11-30-2015
Location: PH
Views: 166
Message 7 of 7

Re: Z50-70 Laptop Trackpad lag

Hi robrobwj , 

 

The number to call technical support 400-810-8888 for Notebook . 

One of those to be considered when using international warranty of a machine is the availability of parts as some may not be offered from the originating country it was made available. 

 

Regards

 



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